RingCentral
Case Studies
Improving Patient Care through IoT: A Case Study on ICON Eyecare
Overview
Improving Patient Care through IoT: A Case Study on ICON EyecareRingCentral |
Cybersecurity & Privacy - Security Compliance | |
Finance & Insurance Telecommunications | |
Quality Assurance | |
Leasing Finance Automation Time Sensitive Networking | |
Operational Impact
The implementation of RingCentral, particularly the Glip tool, has significantly improved operations at ICON Eyecare. The Patient Care team, one of the largest to use Glip, found that it helped them better serve patients. The tool facilitated collaboration between different teams, such as surgery schedulers and insurance specialists, making it easier to stay on top of important information in a constantly changing environment. The Files and Notes sections of Glip were particularly useful in this regard. For tech lead Luis Cadena, the ability to post a document to Glip instead of creating a mass email saved him time that could be spent on more important matters. He found Glip to be the right balance of user friendliness and functionality, meeting the company's needs perfectly. | |
Quantitative Benefit
Scalability to support growth from 100 to 300 employees, with potential to double or triple in the next few years | |
Saved the monthly fee for the previous communication solution | |
Enabled compliance with HIPAA requirements | |