Balto Case Studies Improving Insurance Metrics with Balto

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	Improving Insurance Metrics with Balto Balto

Improving Insurance Metrics with Balto

Balto

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Functions	Sales & Marketing
Use Cases	Speech Recognition
Services	Data Science Services
Challenge	The large insurance firm was facing challenges in improving their conversion rates, rep ratings, and average handle time. They were looking for a solution that could provide real-time insights and critical information to their reps during calls, while also giving management insight into every conversation. Read More
About Customer	The customer is a large insurance firm that handles thousands of calls. They were looking for a solution to improve their conversion rates, rep ratings, and average handle time. The firm has a large team of reps who handle these calls and they needed a tool that could provide them with real-time insights and critical information during their calls. The firm also wanted a solution that could provide management with insight into every conversation. Read More
Solution	The firm implemented Balto's Real Time Technology, an AI-powered tool that analyzes speech on both sides of the call to instantly deliver critical information to reps. This tool also provides management with insight into every conversation. The firm conducted a 14-week A/B test with their reps to measure the difference in performance between Balto users and Non-Balto users. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Functions

Sales & Marketing

Use Cases

Speech Recognition

Services

Data Science Services

Challenge

The large insurance firm was facing challenges in improving their conversion rates, rep ratings, and average handle time. They were looking for a solution that could provide real-time insights and critical information to their reps during calls, while also giving management insight into every conversation.

About Customer

The customer is a large insurance firm that handles thousands of calls. They were looking for a solution to improve their conversion rates, rep ratings, and average handle time. The firm has a large team of reps who handle these calls and they needed a tool that could provide them with real-time insights and critical information during their calls. The firm also wanted a solution that could provide management with insight into every conversation.

Solution

The firm implemented Balto's Real Time Technology, an AI-powered tool that analyzes speech on both sides of the call to instantly deliver critical information to reps. This tool also provides management with insight into every conversation. The firm conducted a 14-week A/B test with their reps to measure the difference in performance between Balto users and Non-Balto users.

Impact #1	The implementation of Balto's Real Time Technology resulted in an increase in conversion rates and rep ratings, and a decrease in average handle time.
Impact #2	The tool provided real-time insights and critical information to reps during calls, improving their performance.
Impact #3	Management was able to gain insight into every conversation, allowing them to make informed decisions and improvements.

Impact #1

The implementation of Balto's Real Time Technology resulted in an increase in conversion rates and rep ratings, and a decrease in average handle time.

Impact #2

The tool provided real-time insights and critical information to reps during calls, improving their performance.

Impact #3

Management was able to gain insight into every conversation, allowing them to make informed decisions and improvements.

Benefit #1	15% increase in conversion rates
Benefit #2	7.8% increase in rep ratings
Benefit #3	7.7% decrease in average handle time

Benefit #1

15% increase in conversion rates

Benefit #2

7.8% increase in rep ratings

Benefit #3

7.7% decrease in average handle time

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Overview

Improving Insurance Metrics with Balto

Operational Impact

Quantitative Benefit