IBM
Case Studies
Ilmarinen Boosts productivity and client satisfaction with instant access to pension and investment documents
Overview
Ilmarinen Boosts productivity and client satisfaction with instant access to pension and investment documentsIBM |
Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Database Management & Storage | |
Business Operation | |
System Integration | |
Operational Impact
Document retrieval is a significantly more efficient process for Ilmarinen. Instead of going downstairs to the vault, users can simply click on Holvi within their SharePoint browser window, and click through to the files they need. | |
Ilmarinen’s users have quickly come to trust Holvi as a fast, secure and reliable source of information, and it has become critical for many of the company’s core business processes. | |
The solution is also helping to improve customer service. For example, when a client asks a question, the Ilmarinen team has the relevant information at its fingertips, and can respond straight away – with confidence that they have the most current content and the latest versions of all documents. | |
Quantitative Benefit
Significant savings by enabling Ilmarinen to dispose of its physical archive – eliminating the costs of printing and storing paper documents, and of transporting copies off-site to another secure location. | |