Qlik Case Studies Illes brings a better experience to its customers with QlikView on iPad

Edit This Case Study Record

	Illes brings a better experience to its customers with QlikView on iPad Qlik

Illes brings a better experience to its customers with QlikView on iPad

Qlik

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Consumer Goods Food & Beverage
Applicable Functions	Sales & Marketing
Use Cases	Supply Chain Visibility Real-Time Location System (RTLS)
Services	System Integration Software Design & Engineering Services
Challenge	Illes Seasonings & Flavors, a leading manufacturer of liquid and dry food ingredients, was facing challenges in providing timely and accurate data to its customers. The sales representatives lacked real-time visibility into customers’ supply chains, which was crucial for them to view order transactions and have the ability to drill down into shipment information, lot number, manufacturing job and other granular details about each customer. Without the tools to do this, the sales force was spending an excessive amount of time communicating to customer service representatives about the status of orders, and as a result customer satisfaction was suffering. Additionally, sales representatives needed a better mobile device to bring to their on-site meetings with customers. Laptops proved to take an excessive amount of time to set up, further exacerbating customer service issues. Sales people needed to have real-time BI at their disposal, whether they were sitting at their desks or visiting a client. Read More
About Customer	Illes Seasonings & Flavors is a leading manufacturer of liquid and dry food ingredients for food manufacturers, restaurants and beverage distributors across the U.S. Based in Carrollton, Texas, Illes brings quality and customer service to the manufacturing of its products, which enhance the flavor, texture, aroma, and appearance of a wide variety of meat, food, and beverage products. Founded by A.E. Illes in 1927, the company is still family-owned and continues to meet the evolving needs of the food industry through its two manufacturing facilities in Texas, and a cutting-edge culinary and R & D center that allows customers to sample custom products and interact with Illes’ R&D and culinary teams. The company’s sales representatives work with customers to provide the best products available to their businesses. Culinary chefs working out of the R&D centers create and ship out samples to meet each customer's exact taste, look, and smell requirements. Read More
Solution	In light of these problems, Rick Illes, President & CEO of Illes, tasked the IT team with finding a product that could work on a mobile platform and would solve these business issues. After researching mobile-ready solutions, Les Howell, Executive Director of IT at Illes, discovered the QlikView on iPad solution. QlikView on iPad delivers a touch-driven interface that makes BI as easy to use as any consumer application. It delivers an engaging iPad BI experience that provides business users with anywhere, anytime access to live data and analytics. Users get all the power of QlikView’s Business Discovery approach with none of the complexity of traditional BI. It also offers the flexibility to instantly adapt analyses, data sources and visualizations to meet changing business needs. After settling on QlikView for iPad, Illes turned to Axis Group, a QlikView partner and leading BI provider delivering the QlikView Business Discovery solution on premise, in the cloud and on demand, to configure the solution for its organization. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Consumer Goods

Food & Beverage

Applicable Functions

Sales & Marketing

Use Cases

Supply Chain Visibility

Real-Time Location System (RTLS)

Services

System Integration

Software Design & Engineering Services

Challenge

Illes Seasonings & Flavors, a leading manufacturer of liquid and dry food ingredients, was facing challenges in providing timely and accurate data to its customers. The sales representatives lacked real-time visibility into customers’ supply chains, which was crucial for them to view order transactions and have the ability to drill down into shipment information, lot number, manufacturing job and other granular details about each customer. Without the tools to do this, the sales force was spending an excessive amount of time communicating to customer service representatives about the status of orders, and as a result customer satisfaction was suffering. Additionally, sales representatives needed a better mobile device to bring to their on-site meetings with customers. Laptops proved to take an excessive amount of time to set up, further exacerbating customer service issues. Sales people needed to have real-time BI at their disposal, whether they were sitting at their desks or visiting a client.

About Customer

Illes Seasonings & Flavors is a leading manufacturer of liquid and dry food ingredients for food manufacturers, restaurants and beverage distributors across the U.S. Based in Carrollton, Texas, Illes brings quality and customer service to the manufacturing of its products, which enhance the flavor, texture, aroma, and appearance of a wide variety of meat, food, and beverage products. Founded by A.E. Illes in 1927, the company is still family-owned and continues to meet the evolving needs of the food industry through its two manufacturing facilities in Texas, and a cutting-edge culinary and R & D center that allows customers to sample custom products and interact with Illes’ R&D and culinary teams. The company’s sales representatives work with customers to provide the best products available to their businesses. Culinary chefs working out of the R&D centers create and ship out samples to meet each customer's exact taste, look, and smell requirements.

Solution

In light of these problems, Rick Illes, President & CEO of Illes, tasked the IT team with finding a product that could work on a mobile platform and would solve these business issues. After researching mobile-ready solutions, Les Howell, Executive Director of IT at Illes, discovered the QlikView on iPad solution. QlikView on iPad delivers a touch-driven interface that makes BI as easy to use as any consumer application. It delivers an engaging iPad BI experience that provides business users with anywhere, anytime access to live data and analytics. Users get all the power of QlikView’s Business Discovery approach with none of the complexity of traditional BI. It also offers the flexibility to instantly adapt analyses, data sources and visualizations to meet changing business needs. After settling on QlikView for iPad, Illes turned to Axis Group, a QlikView partner and leading BI provider delivering the QlikView Business Discovery solution on premise, in the cloud and on demand, to configure the solution for its organization.

Impact #1	Sales representatives were now given the ability to access and analyze data in real-time, whether in the office or remotely.
Impact #2	Reps could now provide more information to customers, create highly customizable solutions, and make faster and better business decisions.
Impact #3	Sales representatives developed better rapport with customers and customer service time was saved dramatically.

Impact #1

Sales representatives were now given the ability to access and analyze data in real-time, whether in the office or remotely.

Impact #2

Reps could now provide more information to customers, create highly customizable solutions, and make faster and better business decisions.

Impact #3

Sales representatives developed better rapport with customers and customer service time was saved dramatically.

Benefit #1	Illes deployed QlikView on iPad to its entire field sales team less than two months.
Benefit #2	In another 30 days, approximately 20 iPads were being utilized by 50 users throughout the sales and management teams.

Benefit #1

Illes deployed QlikView on iPad to its entire field sales team less than two months.

Benefit #2

In another 30 days, approximately 20 iPads were being utilized by 50 users throughout the sales and management teams.

Download PDF Version

Overview

Illes brings a better experience to its customers with QlikView on iPad

Operational Impact

Quantitative Benefit