ScreenSteps Case Studies ICEFLO's Effective Use of ScreenSteps Content Creation Software for Large-Scale User Training

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	ICEFLO's Effective Use of ScreenSteps Content Creation Software for Large-Scale User Training ScreenSteps

ICEFLO's Effective Use of ScreenSteps Content Creation Software for Large-Scale User Training

ScreenSteps

Technology Category	Analytics & Modeling - Computer Vision Software Robots - Cartesian Robots
Applicable Industries	Education Transportation
Use Cases	Public Transportation Management Virtual Training
Services	Training
Challenge	ICEFLO, a SaaS product, has been a significant player in the technology sector since 2008, aiding large organizations in managing complex technology change events. It serves as a collaboration platform for building, rehearsing, deploying, and reviewing technology cutover plans, replacing the traditional disjointed communication methods such as spreadsheets, emails, instant messages, and conference calls. However, the company faced a significant challenge in training a large number of users in a short period. The team, led by Jackie, needed a tool that could expedite the training process and be passed off to the customer for their future training purposes. Furthermore, Agenor, the company behind ICEFLO, required software that could effectively create training materials to train customers on three specific modules within a month. Read More
About Customer	ICEFLO is a SaaS product developed by Agenor. It has been operational since 2008, assisting large organizations in managing complex technology change events. The platform is primarily used for planning and implementing large-scale technology cutovers, replacing traditional communication methods such as spreadsheets, emails, instant messages, and conference calls. The team, led by Jackie, is responsible for training customers on the use of ICEFLO. They needed a tool that could expedite the training process and be passed off to the customer for their future training purposes. Read More
Solution	To address the challenge, Colin and his team turned to ScreenSteps, a content creation software. The ScreenSteps desktop editor, with its built-in screen capture and image annotation capabilities, was used to create comprehensive training materials. The software allowed the team to insert screenshots seamlessly, create image annotations with arrows, callouts, and directions, and generate text fields with instructions for the visuals. It also enabled the creation of easy-to-follow checklists and tables of contents, foldable sections to hide unnecessary training material depending on the trainee, and the inclusion of videos, GIFs, and more from platforms like Vimeo, YouTube, Wistia, etc. Jackie and her team used ScreenSteps for two main purposes: to support the training of customers and to support the usage and respond to tickets by embedding a link to ScreenSteps within ICEFLO. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Computer Vision Software

Robots - Cartesian Robots

Applicable Industries

Education

Transportation

Use Cases

Public Transportation Management

Virtual Training

Services

Training

Challenge

ICEFLO, a SaaS product, has been a significant player in the technology sector since 2008, aiding large organizations in managing complex technology change events. It serves as a collaboration platform for building, rehearsing, deploying, and reviewing technology cutover plans, replacing the traditional disjointed communication methods such as spreadsheets, emails, instant messages, and conference calls. However, the company faced a significant challenge in training a large number of users in a short period. The team, led by Jackie, needed a tool that could expedite the training process and be passed off to the customer for their future training purposes. Furthermore, Agenor, the company behind ICEFLO, required software that could effectively create training materials to train customers on three specific modules within a month.

About Customer

ICEFLO is a SaaS product developed by Agenor. It has been operational since 2008, assisting large organizations in managing complex technology change events. The platform is primarily used for planning and implementing large-scale technology cutovers, replacing traditional communication methods such as spreadsheets, emails, instant messages, and conference calls. The team, led by Jackie, is responsible for training customers on the use of ICEFLO. They needed a tool that could expedite the training process and be passed off to the customer for their future training purposes.

Solution

To address the challenge, Colin and his team turned to ScreenSteps, a content creation software. The ScreenSteps desktop editor, with its built-in screen capture and image annotation capabilities, was used to create comprehensive training materials. The software allowed the team to insert screenshots seamlessly, create image annotations with arrows, callouts, and directions, and generate text fields with instructions for the visuals. It also enabled the creation of easy-to-follow checklists and tables of contents, foldable sections to hide unnecessary training material depending on the trainee, and the inclusion of videos, GIFs, and more from platforms like Vimeo, YouTube, Wistia, etc. Jackie and her team used ScreenSteps for two main purposes: to support the training of customers and to support the usage and respond to tickets by embedding a link to ScreenSteps within ICEFLO.

Impact #1	The implementation of ScreenSteps software has significantly improved the efficiency of ICEFLO's training process. The team can now easily format training documentation for web browsing, organize content in a hierarchy, and publish content to PDFs without the need for additional formatting. This has not only streamlined the training process but also enhanced the user experience, as the training materials are now more intuitive and easy to follow. Furthermore, the ability to embed a link to ScreenSteps within ICEFLO has improved the support for usage and response to tickets, further enhancing customer satisfaction.

Impact #1

The implementation of ScreenSteps software has significantly improved the efficiency of ICEFLO's training process. The team can now easily format training documentation for web browsing, organize content in a hierarchy, and publish content to PDFs without the need for additional formatting. This has not only streamlined the training process but also enhanced the user experience, as the training materials are now more intuitive and easy to follow. Furthermore, the ability to embed a link to ScreenSteps within ICEFLO has improved the support for usage and response to tickets, further enhancing customer satisfaction.

Benefit #1	Agenor can now train 400 to 500 customers at a time using the ScreenSteps software.
Benefit #2	The team was able to create training materials for three specific modules within a month.

Benefit #1

Agenor can now train 400 to 500 customers at a time using the ScreenSteps software.

Benefit #2

The team was able to create training materials for three specific modules within a month.

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Overview

ICEFLO's Effective Use of ScreenSteps Content Creation Software for Large-Scale User Training

Operational Impact

Quantitative Benefit