IBM Case Studies IBM social business software connects and empowers employees for competitive advantage

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	IBM social business software connects and empowers employees for competitive advantage IBM

IBM social business software connects and empowers employees for competitive advantage

IBM

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Professional Service
Applicable Functions	Business Operation Human Resources
Use Cases	Chatbots Remote Collaboration
Services	System Integration
Challenge	Superior Group, a company providing workforce productivity solutions, found that its employees worldwide felt disconnected from headquarters, regional offices and each other due to outdated internal communication and collaboration tools. The company's intranet had become a top-down affair with little staff involvement, and employees lacked effective tools for anywhere/anytime communications. Those working remotely had limited access to co-workers and company apps. The main method of collaboration was inefficient email, challenging IT staff to manage a growing store of attachments. These factors inhibited the company from achieving its productivity goals. Read More
About Customer	Superior Group is a company founded in 1957 that provides agile workforce productivity solutions focused on people, process and project outsourcing. The company is headquartered in Williamsville, N.Y., and has some 500 direct employees. It maintains offices throughout North America, as well as in South America, Europe, and Asia. As part of a strategic review, Superior Group executives discovered that employees worldwide felt disconnected from headquarters, regional offices and each other. The aged intranet, for instance, had become a top-down affair with little staff involvement, and employees lacked effective tools for anywhere/anytime communications. Read More
Solution	In response to the challenges, Superior Group moved to become a social business by connecting employees for pervasive communications, file sharing and social collaboration. The company evaluated several solutions including IBM Connections software integrated with IBM Sametime software, Microsoft SharePoint and Jive Software. After an extensive evaluation, the IBM solution prevailed. Key reasons were Connections software’s easy-to-use social, mobile and file-sharing capabilities; Sametime software’s powerful instant messaging; and ease of customization and management. IBM Premier Business Partner Avnet, Inc. (formerly Ascendant Technology LLC) helped ensure a smooth implementation. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Professional Service

Applicable Functions

Business Operation

Human Resources

Use Cases

Chatbots

Remote Collaboration

Services

System Integration

Challenge

Superior Group, a company providing workforce productivity solutions, found that its employees worldwide felt disconnected from headquarters, regional offices and each other due to outdated internal communication and collaboration tools. The company's intranet had become a top-down affair with little staff involvement, and employees lacked effective tools for anywhere/anytime communications. Those working remotely had limited access to co-workers and company apps. The main method of collaboration was inefficient email, challenging IT staff to manage a growing store of attachments. These factors inhibited the company from achieving its productivity goals.

About Customer

Superior Group is a company founded in 1957 that provides agile workforce productivity solutions focused on people, process and project outsourcing. The company is headquartered in Williamsville, N.Y., and has some 500 direct employees. It maintains offices throughout North America, as well as in South America, Europe, and Asia. As part of a strategic review, Superior Group executives discovered that employees worldwide felt disconnected from headquarters, regional offices and each other. The aged intranet, for instance, had become a top-down affair with little staff involvement, and employees lacked effective tools for anywhere/anytime communications.

Solution

In response to the challenges, Superior Group moved to become a social business by connecting employees for pervasive communications, file sharing and social collaboration. The company evaluated several solutions including IBM Connections software integrated with IBM Sametime software, Microsoft SharePoint and Jive Software. After an extensive evaluation, the IBM solution prevailed. Key reasons were Connections software’s easy-to-use social, mobile and file-sharing capabilities; Sametime software’s powerful instant messaging; and ease of customization and management. IBM Premier Business Partner Avnet, Inc. (formerly Ascendant Technology LLC) helped ensure a smooth implementation.

Impact #1	Employees have welcomed the new platform.
Impact #2	Instant messaging and mobile access have improved their engagement with headquarters and each other.
Impact #3	Social tools—such as file sharing, communities, blogs and wikis—have increased productivity.

Impact #1

Employees have welcomed the new platform.

Impact #2

Instant messaging and mobile access have improved their engagement with headquarters and each other.

Impact #3

Social tools—such as file sharing, communities, blogs and wikis—have increased productivity.

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Overview

IBM social business software connects and empowers employees for competitive advantage

Operational Impact