IBM
Case Studies
IBM Customer Experience Suite solution supports multichannel digital relationships with clients
Overview
IBM Customer Experience Suite solution supports multichannel digital relationships with clientsIBM |
Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms | |
Sales & Marketing | |
Software Design & Engineering Services System Integration | |
Operational Impact
UnipolSai expects to better support its clients with self-service options and grow the business by funneling to agents the insights gleaned from multichannel, multibrand sources. | |
With the IBM solution, agents view content specific to who they are and what they are doing. For example, when agents sign in and go to a product page, they see the full range of content they are authorized to see, including news, regulations, marketing campaigns, required reading and links to coursework. | |
Once signed into the portal, agents also have access to authorized applications to help them manage their client relationships, including reports, claims, CRM, policy management and email. | |
Quantitative Benefit
Within months of deployment, the repository grew 20 percent to approximately 12,000 documents. | |