Interactions
Case Studies
Hyatt Saves $4.4 Million with Conversational Reservations Application
Overview
Hyatt Saves $4.4 Million with Conversational Reservations ApplicationInteractions |
Analytics & Modeling - Natural Language Processing (NLP) Application Infrastructure & Middleware - API Integration & Management | |
Software Design & Engineering Services | |
Operational Impact
Hyatt dramatically reduced cost per call and improved sales efficiency. | |
In addition to increasing how many reservations can be made per hour, Hyatt increased the accuracy of data captured by the automated system. | |
By focusing more on complex, high-value tasks, reservation associates improved their sales efficiency and are reporting higher job satisfaction. | |
Quantitative Benefit
Hyatt is seeing a year-over-year ROI of more than 125%. | |
Hyatt saves 33% with their more efficient customer care solution. | |
Hyatt saves 94% on fully automated interactions, such as frequent reservation confirmation calls. | |