Infobip
Case Studies
Hrvatski Telekom: Leveraging IoT for Enhanced Communication Services
Overview
Hrvatski Telekom: Leveraging IoT for Enhanced Communication ServicesInfobip |
Functional Applications - Enterprise Resource Planning Systems (ERP) Networks & Connectivity - 5G | |
Retail Telecommunications | |
Logistics & Transportation Sales & Marketing | |
Chatbots Time Sensitive Networking | |
Operational Impact
The partnership between Infobip and Hrvatski Telekom has been a roaring success. The unique business model and market-leading messaging solution allowed the partners to become a trusted provider for the country’s largest enterprises, and in a way anticipated the current digital transformation trend. The partnership allowed Hrvatski Telekom to expand and enrich its enterprise portfolio and open new product development streams in the company’s business strategies. What was once a partnership based on A2P SMS has since evolved into a full-fledged CPaaS business solutions partnership, with multiple channels and technologies for a rounded conversational commerce and customer engagement solution. WhatsApp, Viber, chatbots, email, as well as the trusted and reliable SMS are all part of this partnership that helps enterprises maintain business continuity – one of the key themes of 2020. In addition to these, Hrvatski Telekom and Infobip are also collaborating on a range of enterprise-oriented and user-friendly services and technologies, such as Mobile Identity and RCS, as well as SaaS-based solutions. | |
Quantitative Benefit
20% increase in revenue year-on-year | |
10% increase in customer interactions year-on-year | |
Majority of Croatian banks are clients, including all the largest ones | |