Case Studies How Whistl Utilized RouteSmart to Expand Their Delivery Service

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	How Whistl Utilized RouteSmart to Expand Their Delivery Service

How Whistl Utilized RouteSmart to Expand Their Delivery Service

Technology Category	Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Data Visualization
Applicable Industries	Professional Service
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance
Services	System Integration Training
Challenge	Whistl aimed to launch a national final mile delivery service within the UK, providing competition to Royal Mail for the first time in over 370 years. The company needed to create thousands of jobs and invest significantly in technology and infrastructure. One key challenge was the creation of new postal routes to meet specific service targets, requiring a GIS-based tool to assist planners and automate route creation based on varying mail volumes. Read More
About Customer	Whistl, formerly known as TNT Post, was established in the UK in 2003. The company offers a wide range of addressed and unaddressed mail delivery services, as well as mail-related value-added services in the Netherlands, United Kingdom, Germany, and Italy. They handle letters, packets, and parcels, and manage direct marketing with specialist door drop targeting, distribution, and evaluation services. Whistl also collects, sorts, and transports business mail and packages, and assists customers with data and document management and fulfillment. Read More
Solution	Whistl chose RouteSmart for ArcGIS to facilitate the creation of postal delivery routes with specific service targets. The software allowed for the creation of approximately 2,370 routes to date, hosted externally at secure centers in the UK. The RouteSmart software provided clarity of maps, visibility of routes to new starters, and the ability to customize delivery instruction booklets using Crystal Reports. Integrated Skills Limited, the exclusive UK partner for RouteSmart Technologies, configured the software, imported relevant data sets, interfaced with sorting machines, and trained the Whistl route planning team. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Data Visualization

Applicable Industries

Professional Service

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Services

System Integration

Training

Challenge

Whistl aimed to launch a national final mile delivery service within the UK, providing competition to Royal Mail for the first time in over 370 years. The company needed to create thousands of jobs and invest significantly in technology and infrastructure. One key challenge was the creation of new postal routes to meet specific service targets, requiring a GIS-based tool to assist planners and automate route creation based on varying mail volumes.

About Customer

Whistl, formerly known as TNT Post, was established in the UK in 2003. The company offers a wide range of addressed and unaddressed mail delivery services, as well as mail-related value-added services in the Netherlands, United Kingdom, Germany, and Italy. They handle letters, packets, and parcels, and manage direct marketing with specialist door drop targeting, distribution, and evaluation services. Whistl also collects, sorts, and transports business mail and packages, and assists customers with data and document management and fulfillment.

Solution

Whistl chose RouteSmart for ArcGIS to facilitate the creation of postal delivery routes with specific service targets. The software allowed for the creation of approximately 2,370 routes to date, hosted externally at secure centers in the UK. The RouteSmart software provided clarity of maps, visibility of routes to new starters, and the ability to customize delivery instruction booklets using Crystal Reports. Integrated Skills Limited, the exclusive UK partner for RouteSmart Technologies, configured the software, imported relevant data sets, interfaced with sorting machines, and trained the Whistl route planning team.

Impact #1	RouteSmart provided Whistl with additional benefits such as finding the right locations for delivery units through the postcode sector polygon layer.
Impact #2	The software assisted in defining new areas for further roll-outs.
Impact #3	The time taken to produce routes from scratch was reduced dramatically while maintaining high integrity and quality.

Impact #1

RouteSmart provided Whistl with additional benefits such as finding the right locations for delivery units through the postcode sector polygon layer.

Impact #2

The software assisted in defining new areas for further roll-outs.

Impact #3

The time taken to produce routes from scratch was reduced dramatically while maintaining high integrity and quality.

Benefit #1	Whistl created over 1,000 jobs in London since April 2012.
Benefit #2	Plans to create 20,000 jobs across the UK in the next five years.
Benefit #3	Approximately 2,370 routes created using RouteSmart software.

Benefit #1

Whistl created over 1,000 jobs in London since April 2012.

Benefit #2

Plans to create 20,000 jobs across the UK in the next five years.

Benefit #3

Approximately 2,370 routes created using RouteSmart software.

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Overview

How Whistl Utilized RouteSmart to Expand Their Delivery Service

Operational Impact

Quantitative Benefit