Case Studies How WellTrans Became Fully Operational in Just 90 Days

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	How WellTrans Became Fully Operational in Just 90 Days

How WellTrans Became Fully Operational in Just 90 Days

Technology Category	Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Remote Asset Management
Services	Software Design & Engineering Services System Integration Training
Challenge	WellTrans faced a significant challenge when they had only 90 days to become fully operational after Anthem Health Plans terminated their previous provider due to compliance issues. The newly formed WellTrans had to establish a working and highly efficient organization from scratch within this short timeframe. This included finding office space, furnishing it, and being ready to coordinate 30,000 to 35,000 trips per month across the rural state of Indiana. The pressure was immense, but WellTrans managed to rise to the challenge. Read More
About Customer	WellTrans is a new Non-Emergency Medical Transportation (NEMT) operation established by William Retherford. The company serves Indiana Medicaid member residents who have no other means of getting to and from their healthcare service destinations. WellTrans is deeply committed to providing on-time, reliable service in a safe and secure manner for every member who travels with them. Their major client is Anthem Health Plans, and they aim to ensure that transportation is not a barrier to people’s good health. WellTrans is also associated with PME, a firm that works with Managed Care Organizations (MCOs) to improve the delivery of transportation services. Read More
Solution	WellTrans partnered with TripSpark and deployed their NovusMED NEMT software to meet the 90-day operational challenge. The first wave of the software deployment began on November 1, 2020, and by January 1, 2021, WellTrans was already 90-95% compliant with Anthem’s required service levels. By the end of February, they achieved 100% compliance. The partnership with TripSpark was crucial, as their experienced Medical Transportation team provided the necessary support. WellTrans plans to enhance their NEMT suite with additional TripSpark functionalities such as Passenger Portal and Notifications. Unlike other NEMT providers who retrofit NovusMED with existing software, WellTrans used it as a brand new, solo solution, leading to impressive early results. Read More Log in to view content
Contents

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Training

Challenge

WellTrans faced a significant challenge when they had only 90 days to become fully operational after Anthem Health Plans terminated their previous provider due to compliance issues. The newly formed WellTrans had to establish a working and highly efficient organization from scratch within this short timeframe. This included finding office space, furnishing it, and being ready to coordinate 30,000 to 35,000 trips per month across the rural state of Indiana. The pressure was immense, but WellTrans managed to rise to the challenge.

About Customer

WellTrans is a new Non-Emergency Medical Transportation (NEMT) operation established by William Retherford. The company serves Indiana Medicaid member residents who have no other means of getting to and from their healthcare service destinations. WellTrans is deeply committed to providing on-time, reliable service in a safe and secure manner for every member who travels with them. Their major client is Anthem Health Plans, and they aim to ensure that transportation is not a barrier to people’s good health. WellTrans is also associated with PME, a firm that works with Managed Care Organizations (MCOs) to improve the delivery of transportation services.

Solution

WellTrans partnered with TripSpark and deployed their NovusMED NEMT software to meet the 90-day operational challenge. The first wave of the software deployment began on November 1, 2020, and by January 1, 2021, WellTrans was already 90-95% compliant with Anthem’s required service levels. By the end of February, they achieved 100% compliance. The partnership with TripSpark was crucial, as their experienced Medical Transportation team provided the necessary support. WellTrans plans to enhance their NEMT suite with additional TripSpark functionalities such as Passenger Portal and Notifications. Unlike other NEMT providers who retrofit NovusMED with existing software, WellTrans used it as a brand new, solo solution, leading to impressive early results.

Impact #1	WellTrans achieved 100% compliance with Anthem’s required service levels by the end of February 2021.
Impact #2	The partnership with TripSpark allowed WellTrans to meet regulatory and compliance requirements effectively.
Impact #3	WellTrans is looking to expand their business aggressively, leveraging their fast deployment and total compliance to win more contracts.

Impact #1

WellTrans achieved 100% compliance with Anthem’s required service levels by the end of February 2021.

Impact #2

The partnership with TripSpark allowed WellTrans to meet regulatory and compliance requirements effectively.

Impact #3

WellTrans is looking to expand their business aggressively, leveraging their fast deployment and total compliance to win more contracts.

Benefit #1	Achieved 90-95% compliance with Anthem’s required service levels within the first month of being operational.
Benefit #2	Coordinated 30,000 to 35,000 trips per month across Indiana.
Benefit #3	Met a less than 35-second average speed of answer rate in their Call Center.

Benefit #1

Achieved 90-95% compliance with Anthem’s required service levels within the first month of being operational.

Benefit #2

Coordinated 30,000 to 35,000 trips per month across Indiana.

Benefit #3

Met a less than 35-second average speed of answer rate in their Call Center.

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Overview

How WellTrans Became Fully Operational in Just 90 Days

Operational Impact

Quantitative Benefit