Case Studies How Univar Increased Customer Satisfaction Using Advanced Visibility

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	How Univar Increased Customer Satisfaction Using Advanced Visibility

How Univar Increased Customer Satisfaction Using Advanced Visibility

Technology Category	Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Transportation Management Systems (TMS)
Applicable Industries	Chemicals
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Supply Chain Visibility Track & Trace of Assets
Services	Software Design & Engineering Services System Integration
Challenge	Univar aimed to become the most valued chemical and ingredient distributor globally by enhancing the delivery experience, reducing transportation costs, and making data-driven decisions. However, their existing technology stack lacked an Advanced Visibility Platform, which was crucial for providing high-quality, real-time data to optimize the delivery experience. Read More
About Customer	Univar is a leading global chemical and ingredient distributor, committed to delivering high-quality products and services to its customers. With a vast network and a focus on innovation, Univar aims to be the most valued distributor in the world. The company prioritizes customer satisfaction and operational efficiency, striving to enhance its delivery experience and reduce transportation costs through data-driven decision-making. Read More
Solution	Univar implemented project44's Advanced Visibility Platform, which seamlessly integrated with their Oracle Transportation Management (OTM) system. They utilized Tracking and Exception Management to enhance visibility in their Truckload and Less-Than-Truckload operations. Additionally, they automated key transportation processes, including LTL Dispatch and LTL Digital Document Retrieval. This comprehensive solution provided Univar with predictive and accurate shipment insights, enabling them to save time and money while eliminating manual processes. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Functional Applications - Transportation Management Systems (TMS)

Applicable Industries

Chemicals

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Supply Chain Visibility

Track & Trace of Assets

Services

Software Design & Engineering Services

System Integration

Challenge

Univar aimed to become the most valued chemical and ingredient distributor globally by enhancing the delivery experience, reducing transportation costs, and making data-driven decisions. However, their existing technology stack lacked an Advanced Visibility Platform, which was crucial for providing high-quality, real-time data to optimize the delivery experience.

About Customer

Univar is a leading global chemical and ingredient distributor, committed to delivering high-quality products and services to its customers. With a vast network and a focus on innovation, Univar aims to be the most valued distributor in the world. The company prioritizes customer satisfaction and operational efficiency, striving to enhance its delivery experience and reduce transportation costs through data-driven decision-making.

Solution

Univar implemented project44's Advanced Visibility Platform, which seamlessly integrated with their Oracle Transportation Management (OTM) system. They utilized Tracking and Exception Management to enhance visibility in their Truckload and Less-Than-Truckload operations. Additionally, they automated key transportation processes, including LTL Dispatch and LTL Digital Document Retrieval. This comprehensive solution provided Univar with predictive and accurate shipment insights, enabling them to save time and money while eliminating manual processes.

Impact #1	Univar successfully executed customer-centric transportation and logistics initiatives.
Impact #2	The company saved time and money by eliminating manual processes.
Impact #3	The Advanced Visibility Platform provided predictive and accurate shipment insights.

Impact #1

Univar successfully executed customer-centric transportation and logistics initiatives.

Impact #2

The company saved time and money by eliminating manual processes.

Impact #3

The Advanced Visibility Platform provided predictive and accurate shipment insights.

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Overview

How Univar Increased Customer Satisfaction Using Advanced Visibility

Operational Impact