LogicManager Case Studies How the YMCA of Greater Boston Proactively Manages Incidents with LogicManager

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	How the YMCA of Greater Boston Proactively Manages Incidents with LogicManager LogicManager

How the YMCA of Greater Boston Proactively Manages Incidents with LogicManager

LogicManager

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions	Business Operation
Services	System Integration
Challenge	The YMCA of Greater Boston was struggling with managing incidents across their twelve branches. They were dealing with around 400 incidents a year, including policy violations and safety-related incidents such as slips, trips, and falls. The process was manual, involving the creation of a physical incident form, scanning it, and emailing it to the incident management group who was then responsible for ensuring its resolution. This method was inefficient and time-consuming. Without a centralized framework in which to collect and review incidents, it was difficult to track the status of the incident’s resolution, analyze the data being collected, and create actionable and meaningful reports. Read More
About Customer	The YMCA of Greater Boston is a branch of the global YMCA organization and is one of the largest urban Y’s in the nation. Founded in 1851 as America’s first Y, the YMCA of Greater Boston strengthens the Greater Boston community through a focus on youth development, healthy living, and social responsibility. The organization operates twelve branches and deals with as many as 400 incidents a year, including policy violations and safety-related incidents such as slips, trips, and falls. Read More
Solution	LogicManager helped the YMCA of Greater Boston automate and streamline their incident reporting and resolution process. They built out a web-based incident form, and made it available to all twelve branches, allowing anyone working at these locations to easily report an incident. The form is standardized, ensuring that all necessary information is collected every time an incident is reported. After the incident is submitted, it is automatically routed to that branch’s operations manager who is then able to escalate it to the YMCA Boston’s management team. This new process gave the organization complete oversight over all reported incidents, enabling them to easily aggregate their data, analyze their metrics to identify trends across the organization, and develop stronger remediation tactics. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Functions

Business Operation

Services

System Integration

Challenge

The YMCA of Greater Boston was struggling with managing incidents across their twelve branches. They were dealing with around 400 incidents a year, including policy violations and safety-related incidents such as slips, trips, and falls. The process was manual, involving the creation of a physical incident form, scanning it, and emailing it to the incident management group who was then responsible for ensuring its resolution. This method was inefficient and time-consuming. Without a centralized framework in which to collect and review incidents, it was difficult to track the status of the incident’s resolution, analyze the data being collected, and create actionable and meaningful reports.

About Customer

The YMCA of Greater Boston is a branch of the global YMCA organization and is one of the largest urban Y’s in the nation. Founded in 1851 as America’s first Y, the YMCA of Greater Boston strengthens the Greater Boston community through a focus on youth development, healthy living, and social responsibility. The organization operates twelve branches and deals with as many as 400 incidents a year, including policy violations and safety-related incidents such as slips, trips, and falls.

Solution

LogicManager helped the YMCA of Greater Boston automate and streamline their incident reporting and resolution process. They built out a web-based incident form, and made it available to all twelve branches, allowing anyone working at these locations to easily report an incident. The form is standardized, ensuring that all necessary information is collected every time an incident is reported. After the incident is submitted, it is automatically routed to that branch’s operations manager who is then able to escalate it to the YMCA Boston’s management team. This new process gave the organization complete oversight over all reported incidents, enabling them to easily aggregate their data, analyze their metrics to identify trends across the organization, and develop stronger remediation tactics.

Impact #1	The YMCA of Greater Boston has been able to adopt their new incident management process across teams.
Impact #2	Upon implementation, the organization saw an immediate increase in reported incidents, demonstrating that the online incident form encouraged more users to speak out.
Impact #3	The company has also been able to collect more objective and accurate data.

Impact #1

The YMCA of Greater Boston has been able to adopt their new incident management process across teams.

Impact #2

Upon implementation, the organization saw an immediate increase in reported incidents, demonstrating that the online incident form encouraged more users to speak out.

Impact #3

The company has also been able to collect more objective and accurate data.

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Overview

How the YMCA of Greater Boston Proactively Manages Incidents with LogicManager

Operational Impact