CallRail Case Studies How switching to CallRail saved Black Tie Movers tens of thousands of dollars

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	How switching to CallRail saved Black Tie Movers tens of thousands of dollars CallRail

How switching to CallRail saved Black Tie Movers tens of thousands of dollars

CallRail

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Functions	Sales & Marketing Business Operation
Services	Data Science Services
Challenge	Black Tie Movers, a sophisticated multi-location enterprise serving 53 cities across eleven states, was facing a challenge with their premium call tracking provider. The cost to renew their contract was exorbitant and the account was complex with hundreds of numbers in the platform. The company was in need of a more cost-effective and efficient solution for their call tracking needs. Read More
About Customer	Black Tie Movers is a sophisticated multi-location enterprise that provides moving services across 53 cities in eleven states. The company receives an average of 200 calls daily and has a complex call tracking system with hundreds of numbers. The company was using a premium call tracking provider, but the cost and complexity of the system were becoming a challenge. The company was in need of a more streamlined and cost-effective solution. Read More
Solution	Agile and Co. and CallRail collaborated to create a streamlined Call Tracking plan for Black Tie Movers. They were able to reduce the number of phone numbers the company had to manage and pay for, resulting in significant cost savings. Additionally, CallRail's Conversation Intelligence, an AI-powered feature, was introduced. This feature scans automated call transcripts for specific words and phrases, classifies and scores calls, and assigns a dollar value to each call based on criteria unique to each company. It also provides three-to-five-sentence summaries of each conversation and categorizes the tone of each call participant as positive, negative, or neutral. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Functions

Sales & Marketing

Business Operation

Services

Data Science Services

Challenge

Black Tie Movers, a sophisticated multi-location enterprise serving 53 cities across eleven states, was facing a challenge with their premium call tracking provider. The cost to renew their contract was exorbitant and the account was complex with hundreds of numbers in the platform. The company was in need of a more cost-effective and efficient solution for their call tracking needs.

About Customer

Black Tie Movers is a sophisticated multi-location enterprise that provides moving services across 53 cities in eleven states. The company receives an average of 200 calls daily and has a complex call tracking system with hundreds of numbers. The company was using a premium call tracking provider, but the cost and complexity of the system were becoming a challenge. The company was in need of a more streamlined and cost-effective solution.

Solution

Agile and Co. and CallRail collaborated to create a streamlined Call Tracking plan for Black Tie Movers. They were able to reduce the number of phone numbers the company had to manage and pay for, resulting in significant cost savings. Additionally, CallRail's Conversation Intelligence, an AI-powered feature, was introduced. This feature scans automated call transcripts for specific words and phrases, classifies and scores calls, and assigns a dollar value to each call based on criteria unique to each company. It also provides three-to-five-sentence summaries of each conversation and categorizes the tone of each call participant as positive, negative, or neutral.

Impact #1	The implementation of CallRail made it much easier for Black Tie Movers to access call insights. They could now listen to a call while reading its transcript and share information with an agent for coaching purposes in real time.
Impact #2	The company was able to use call data to make better-informed hiring decisions before peak season.
Impact #3	The AI feature of CallRail allowed the company to increase value at the moment and impact topline growth across the entire organization.

Impact #1

The implementation of CallRail made it much easier for Black Tie Movers to access call insights. They could now listen to a call while reading its transcript and share information with an agent for coaching purposes in real time.

Impact #2

The company was able to use call data to make better-informed hiring decisions before peak season.

Impact #3

The AI feature of CallRail allowed the company to increase value at the moment and impact topline growth across the entire organization.

Benefit #1	$40,000 in savings
Benefit #2	Reduced the number of phone numbers the company had to manage and pay for

Benefit #1

$40,000 in savings

Benefit #2

Reduced the number of phone numbers the company had to manage and pay for

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Overview

How switching to CallRail saved Black Tie Movers tens of thousands of dollars

Operational Impact

Quantitative Benefit