Resco
Case Studies
How Site Service increased work order completion by 25 % thanks to Field Service 2.0 for Dynamics 365
Overview
How Site Service increased work order completion by 25 % thanks to Field Service 2.0 for Dynamics 365Resco |
Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms | |
Telecommunications | |
Field Services | |
Predictive Maintenance Remote Asset Management | |
System Integration | |
Operational Impact
One of the main components of Site Service’s mobile app is the map. It combines the technician’s actual position with the locations of Work Orders on the map. They view the map to find nearby Work Orders optimizing their travel needs. Critical jobs always have priority and require dispatching the technicians at all costs. | |
The seamless integration of Resco and Microsoft Dynamics 365 allows Site Service to collect all data and updates on the spot and document the jobs with the mobile app. As soon as the technicians are finished, they build a mobile report offline that is shared with the customer. Resco enables before unseen almost instant transparency and saves the technicians extra time they would otherwise need to complete the records. | |
The key benefit of Resco technology is the ability to customize the app to fit the use case, process, and customer’s scenario. Equipped with a powerful yet easy-to use configuration tool, the Site Service Group was able to create one app that supports the field technician’s every move. The technician can track their progress, get work order details and updates, and create reports. This ensures the information that needs to be updated is tuned for each customer. Field technicians do not need to worry about what information each customer requires. | |
Quantitative Benefit
25% increase in work order completion | |