Overview
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How Selina Tripled Sales in Two Months With ManyChatManyChat |
Application Infrastructure & Middleware - Database Management & Storage Infrastructure as a Service (IaaS) - Cloud Databases | |
Cement Equipment & Machinery | |
Sales & Marketing | |
Leasing Finance Automation Time Sensitive Networking | |
System Integration | |
Operational Impact
The implementation of ManyChat's Messenger-based lead generation system had a significant impact on Selina's operations. The system allowed the brand to distinguish between leads, customer support, and Q&A questions, and automatically assign and route the user to the correct departments. This resulted in faster support and a better vacation booking experience for guests. The brand was also able to track how many people contacted them in a month and the conversion rate for those contacts. The system also ensured that every single user was taken care of with their carefully crafted sales and support funnel on Monday. The use of ManyChat’s API also allowed the brand to build a complete sales database inside Monday.com using information and interactions collected from the brand’s Messenger account. | |
Quantitative Benefit
2.5X increase in leads | |
3X more sales | |
3,000% increase in ROI | |