CallRail
Case Studies
How Qshark Moving Company Shortened Its Quality Assurance Process by 90% with CallRail Conversation Intelligence
Overview
How Qshark Moving Company Shortened Its Quality Assurance Process by 90% with CallRail Conversation IntelligenceCallRail |
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management | |
Transportation | |
Quality Assurance Sales & Marketing | |
Data Science Services | |
Operational Impact
Vlad now spends 90% less time on his call quality assurance process with Conversation Intelligence. He’s no longer listening to call recordings for 15 hours a week. Instead, he spends just one to one-and-a-half hours a week with CallRail. | |
The shortened process with Keyword Spotting is not only more efficient, it’s also more thorough. | |
Call Tracking and Form Tracking provides data-driven evidence of how well different advertising platforms are working for Qshark. | |
Quantitative Benefit
90% reduction in time spent on call quality assurance | |
Significant improvement in company’s conversion rate | |