Case Studies How Providence streamlined employee communications to improve patient care and safety

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	How Providence streamlined employee communications to improve patient care and safety

How Providence streamlined employee communications to improve patient care and safety

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Human Resources
Use Cases	Remote Collaboration
Services	System Integration Training
Challenge	Providence faced significant challenges in reaching 120,000 frontline healthcare workers across 1,000+ locations in 7 states. The organization struggled with ensuring consistency in communications, measuring the reach and impact of their messages, and mobilizing their workforce quickly, especially during the COVID-19 pandemic. The existing tools, including Microsoft Outlook, SharePoint, Teams, and various regional communication tools, were not efficient for a complex healthcare organization. The need for a unified communication system became more apparent as COVID-19 changed daily operations, requiring rapid and consistent dissemination of critical patient care and employee safety information. Read More
About Customer	Providence is a large healthcare organization operating across seven states in the United States. With over 120,000 frontline healthcare workers spread across more than 1,000 locations, Providence is dedicated to providing high-quality patient care and ensuring employee safety. The organization faced significant challenges in maintaining consistent and effective communication with its widely dispersed workforce, especially during the COVID-19 pandemic. Providence's leadership recognized the need for a more efficient communication system to address these challenges and improve overall operational efficiency. Read More
Solution	Providence turned to Firstup to centralize their communications and reach every worker on their preferred communication channel. Firstup integrates seamlessly with Microsoft and other key elements of their tech stack, providing easy information access for frontline caregivers. The platform allowed Providence to create one set of content and publish it to every channel and endpoint, ensuring consistent communication and saving time. By consolidating their communication systems, Providence reduced costs and complexity, retiring one of their previous tools and planning to migrate two more to Firstup. The integration with Microsoft Outlook, SharePoint, and Teams enabled Providence to reach their workforce on every digital channel, including the Firstup mobile app for on-the-go employees. The platform's content amplifiers allowed automatic syndication of information, eliminating redundant manual updates. With Firstup's Analyze feature, Providence unified analytics for COVID-19 messaging into a single dashboard, enabling business leaders to pull reports instantly and determine the operational impact of their communications. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Human Resources

Use Cases

Remote Collaboration

Services

System Integration

Training

Challenge

Providence faced significant challenges in reaching 120,000 frontline healthcare workers across 1,000+ locations in 7 states. The organization struggled with ensuring consistency in communications, measuring the reach and impact of their messages, and mobilizing their workforce quickly, especially during the COVID-19 pandemic. The existing tools, including Microsoft Outlook, SharePoint, Teams, and various regional communication tools, were not efficient for a complex healthcare organization. The need for a unified communication system became more apparent as COVID-19 changed daily operations, requiring rapid and consistent dissemination of critical patient care and employee safety information.

About Customer

Providence is a large healthcare organization operating across seven states in the United States. With over 120,000 frontline healthcare workers spread across more than 1,000 locations, Providence is dedicated to providing high-quality patient care and ensuring employee safety. The organization faced significant challenges in maintaining consistent and effective communication with its widely dispersed workforce, especially during the COVID-19 pandemic. Providence's leadership recognized the need for a more efficient communication system to address these challenges and improve overall operational efficiency.

Solution

Providence turned to Firstup to centralize their communications and reach every worker on their preferred communication channel. Firstup integrates seamlessly with Microsoft and other key elements of their tech stack, providing easy information access for frontline caregivers. The platform allowed Providence to create one set of content and publish it to every channel and endpoint, ensuring consistent communication and saving time. By consolidating their communication systems, Providence reduced costs and complexity, retiring one of their previous tools and planning to migrate two more to Firstup. The integration with Microsoft Outlook, SharePoint, and Teams enabled Providence to reach their workforce on every digital channel, including the Firstup mobile app for on-the-go employees. The platform's content amplifiers allowed automatic syndication of information, eliminating redundant manual updates. With Firstup's Analyze feature, Providence unified analytics for COVID-19 messaging into a single dashboard, enabling business leaders to pull reports instantly and determine the operational impact of their communications.

Impact #1	Providence was able to streamline their communications stack, reducing costs and complexity.
Impact #2	The organization retired one of their previous communication tools and planned to migrate two more to Firstup.
Impact #3	Firstup's integration with Microsoft allowed Providence to reach their widely dispersed workforce on every digital channel.

Impact #1

Providence was able to streamline their communications stack, reducing costs and complexity.

Impact #2

The organization retired one of their previous communication tools and planned to migrate two more to Firstup.

Impact #3

Firstup's integration with Microsoft allowed Providence to reach their widely dispersed workforce on every digital channel.

Benefit #1	8X increase in caregiver engagement.
Benefit #2	25% increase in manager engagement.
Benefit #3	4X increase in employee users in one week.

Benefit #1

8X increase in caregiver engagement.

Benefit #2

25% increase in manager engagement.

Benefit #3

4X increase in employee users in one week.

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Overview

How Providence streamlined employee communications to improve patient care and safety

Operational Impact

Quantitative Benefit