Case Studies How One Distributor Cut Manual Tasks and Boosted Revenue With Real-Time Visibility

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	How One Distributor Cut Manual Tasks and Boosted Revenue With Real-Time Visibility

How One Distributor Cut Manual Tasks and Boosted Revenue With Real-Time Visibility

Technology Category	Analytics & Modeling - Predictive Analytics Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Food & Beverage Retail
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Fleet Management Predictive Maintenance Supply Chain Visibility Track & Trace of Assets
Services	Software Design & Engineering Services System Integration
Challenge	KeHE Distributors faced a complex and time-consuming process for distributing supply chain information across its 16 distribution centers and more than 30,000 retail locations. The workflow required multiple phone calls involving Sales, Operations, and Transportation teams before reaching the carrier. This manual process was inefficient and often resulted in delays, impacting customer satisfaction. KeHE needed a solution to streamline communication and improve the accuracy and timeliness of shipment information. Read More
About Customer	KeHE Distributors, LLC is the largest pure-play distributor of natural, organic, specialty, and fresh products in North America. The company serves over 30,000 natural food stores, chain and independent grocery stores, e-commerce retailers, and other specialty product retailers. With more than 6,800 employee-owners, KeHE is a Certified B Corporation committed to making lives better and delivering high-quality products. The company is headquartered in Naperville, Illinois, and is known for its thorough service level agreements, maintaining a 99% accuracy rate on order delivery. Read More
Solution	In mid-2020, KeHE Distributors implemented FourKites' real-time supply chain visibility platform to eliminate manual processes and improve communication. FourKites' Dynamic ETA® and automated notifications provided accurate and detailed estimated arrival times, allowing KeHE to streamline customer deliveries. The solution enabled customers to opt into automated shipment status notifications, reducing the need for multiple phone calls and manual updates. FourKites' predictive data, augmented by artificial intelligence, offered more precise ETAs based on location, weather, and intermediate stops. This allowed KeHE's internal teams to save time and focus on higher-value tasks while enabling customers to plan their operations more efficiently. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Food & Beverage

Retail

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Fleet Management

Predictive Maintenance

Supply Chain Visibility

Track & Trace of Assets

Services

Software Design & Engineering Services

System Integration

Challenge

KeHE Distributors faced a complex and time-consuming process for distributing supply chain information across its 16 distribution centers and more than 30,000 retail locations. The workflow required multiple phone calls involving Sales, Operations, and Transportation teams before reaching the carrier. This manual process was inefficient and often resulted in delays, impacting customer satisfaction. KeHE needed a solution to streamline communication and improve the accuracy and timeliness of shipment information.

About Customer

KeHE Distributors, LLC is the largest pure-play distributor of natural, organic, specialty, and fresh products in North America. The company serves over 30,000 natural food stores, chain and independent grocery stores, e-commerce retailers, and other specialty product retailers. With more than 6,800 employee-owners, KeHE is a Certified B Corporation committed to making lives better and delivering high-quality products. The company is headquartered in Naperville, Illinois, and is known for its thorough service level agreements, maintaining a 99% accuracy rate on order delivery.

Solution

In mid-2020, KeHE Distributors implemented FourKites' real-time supply chain visibility platform to eliminate manual processes and improve communication. FourKites' Dynamic ETA® and automated notifications provided accurate and detailed estimated arrival times, allowing KeHE to streamline customer deliveries. The solution enabled customers to opt into automated shipment status notifications, reducing the need for multiple phone calls and manual updates. FourKites' predictive data, augmented by artificial intelligence, offered more precise ETAs based on location, weather, and intermediate stops. This allowed KeHE's internal teams to save time and focus on higher-value tasks while enabling customers to plan their operations more efficiently.

Impact #1	KeHE drastically reduced manual operations by implementing automated notifications for shipment status updates.
Impact #2	The company improved end-to-end customer experience by providing accurate, real-time data.
Impact #3	KeHE's employees were able to focus on higher-value tasks, minimizing distractions.

Impact #1

KeHE drastically reduced manual operations by implementing automated notifications for shipment status updates.

Impact #2

The company improved end-to-end customer experience by providing accurate, real-time data.

Impact #3

KeHE's employees were able to focus on higher-value tasks, minimizing distractions.

Benefit #1	Maintained a 99% accuracy rate on order delivery.
Benefit #2	85% of orders arrived at their destination within one day or less.

Benefit #1

Maintained a 99% accuracy rate on order delivery.

Benefit #2

85% of orders arrived at their destination within one day or less.

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Overview

How One Distributor Cut Manual Tasks and Boosted Revenue With Real-Time Visibility

Operational Impact

Quantitative Benefit