Case Studies
How Mattel Switched To Automated Mode Using AI-Enabled Deductions Auto Aggregation of 77,000+ Claims
Overview
Analytics & Modeling - Predictive Analytics Functional Applications - Enterprise Resource Planning Systems (ERP) | |
Consumer Goods | |
Business Operation Quality Assurance | |
Predictive Quality Analytics Process Control & Optimization | |
Software Design & Engineering Services System Integration | |
Operational Impact
The implementation of the HighRadius Deductions Cloud Solution led to significant operational improvements for Mattel. The automation of repetitive tasks allowed analysts to focus on higher-risk and higher-priority customers, enhancing overall productivity. The centralization of documentation reduced confusion and improved workflow visibility, enabling better tracking and management of deductions. The standardized workflow and collaboration engine facilitated streamlined inter-department communication and quick approvals, reducing delays and improving efficiency. The automatic customer correspondence engine and Claims and POD Automation Engine ensured faster and more accurate data capture and processing, minimizing errors and enhancing customer satisfaction. Overall, the solution provided a more efficient and effective deductions management process, aligning with Mattel's goals and objectives. | |
The solution also provided a common repository for all backup documents, both open and closed deductions, ensuring easy access and retrieval of information. This centralized approach eliminated the need for manual data gathering from multiple sources, saving time and resources. The defined SLAs for third-party interactions ensured timely and consistent processing of deductions, further enhancing operational efficiency. The easy-to-use reports in the Deductions Cloud provided valuable insights and analytics, enabling better decision-making and strategic planning. Overall, the HighRadius Deductions Cloud Solution transformed Mattel's deductions management process, delivering significant operational benefits and aligning with their strategic goals. | |
Quantitative Benefit
77,000+ claims automatically attached. | |
46,000+ PODs automatically attached. | |
225+ hours average monthly time savings. | |