Case Studies How Lionbridge & Author-It Increased Efficiency & Reduced Costs for Philips Personal Health

Edit This Case Study Record

	How Lionbridge & Author-It Increased Efficiency & Reduced Costs for Philips Personal Health

How Lionbridge & Author-It Increased Efficiency & Reduced Costs for Philips Personal Health

Technology Category	Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Consumer Goods Healthcare & Hospitals
Applicable Functions	Business Operation Quality Assurance
Use Cases	Predictive Quality Analytics Process Control & Optimization Remote Collaboration
Services	Software Design & Engineering Services System Integration Training
Challenge	Philips Personal Health faced challenges with the creation, translation, and publication process of its Directions for Use (DFUs). The company struggled with variable quality, long turnaround times, and an inefficient review process. Philips aimed to make the DFU creation process 25% more efficient by reducing changes during the process, increasing standardization and reuse, reducing resources spent on reviews, gaining efficiency at publication, and improving the reliability and efficiency of the documentation system. Philips needed a language service provider (LSP) that could integrate seamlessly with Author-it to streamline the translation process and create efficiencies through increased automation and centralization. Their previous LSP could not integrate with Author-it, but Lionbridge could, making it an attractive option for Philips. Read More
About Customer	Philips Personal Health is a division of Philips Global, focusing on delivering innovative customer solutions in areas such as male grooming and shaving, mother and childcare, oral healthcare, beauty and skincare, and more. Philips Consumer Lifestyle is headquartered in Amsterdam, the Netherlands. The division aims to enhance the quality of life for its customers through meaningful innovation. Philips Personal Health is committed to providing high-quality products and services that meet the needs of its diverse customer base, leveraging advanced technology and a deep understanding of consumer needs. Read More
Solution	Lionbridge and Author-it collaborated to increase efficiency and reduce overall costs for Philips Personal Health. Author-it utilized a sophisticated publishing engine and output templates to minimize desktop publishing (DTP) costs. They also devised a system for approving and manually correcting layouts only at the final stage, following the review and approval of all content. The process of finalizing layouts was instituted only after translations had been approved, and the number of different layouts available for use was limited. By partnering with Lionbridge, the DFU Improvement Team optimized the translation process by leveraging the Lionbridge Integration for Author-it and working within a single streamlined system. This led to increased standardization and reuse, improved workflow and translation quality, and reduced project management costs. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Consumer Goods

Healthcare & Hospitals

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Predictive Quality Analytics

Process Control & Optimization

Remote Collaboration

Services

Software Design & Engineering Services

System Integration

Training

Challenge

Philips Personal Health faced challenges with the creation, translation, and publication process of its Directions for Use (DFUs). The company struggled with variable quality, long turnaround times, and an inefficient review process. Philips aimed to make the DFU creation process 25% more efficient by reducing changes during the process, increasing standardization and reuse, reducing resources spent on reviews, gaining efficiency at publication, and improving the reliability and efficiency of the documentation system. Philips needed a language service provider (LSP) that could integrate seamlessly with Author-it to streamline the translation process and create efficiencies through increased automation and centralization. Their previous LSP could not integrate with Author-it, but Lionbridge could, making it an attractive option for Philips.

About Customer

Philips Personal Health is a division of Philips Global, focusing on delivering innovative customer solutions in areas such as male grooming and shaving, mother and childcare, oral healthcare, beauty and skincare, and more. Philips Consumer Lifestyle is headquartered in Amsterdam, the Netherlands. The division aims to enhance the quality of life for its customers through meaningful innovation. Philips Personal Health is committed to providing high-quality products and services that meet the needs of its diverse customer base, leveraging advanced technology and a deep understanding of consumer needs.

Solution

Lionbridge and Author-it collaborated to increase efficiency and reduce overall costs for Philips Personal Health. Author-it utilized a sophisticated publishing engine and output templates to minimize desktop publishing (DTP) costs. They also devised a system for approving and manually correcting layouts only at the final stage, following the review and approval of all content. The process of finalizing layouts was instituted only after translations had been approved, and the number of different layouts available for use was limited. By partnering with Lionbridge, the DFU Improvement Team optimized the translation process by leveraging the Lionbridge Integration for Author-it and working within a single streamlined system. This led to increased standardization and reuse, improved workflow and translation quality, and reduced project management costs.

Impact #1	Lionbridge and Author-it dramatically increased efficiency and lowered DTP costs for Philips Personal Health.
Impact #2	The integration between Author-it and Lionbridge automated the localization workflow, optimizing the matching result with Author-it content.
Impact #3	Philips realized significant improvements in the reliability and efficiency of their documentation system.

Impact #1

Lionbridge and Author-it dramatically increased efficiency and lowered DTP costs for Philips Personal Health.

Impact #2

The integration between Author-it and Lionbridge automated the localization workflow, optimizing the matching result with Author-it content.

Impact #3

Philips realized significant improvements in the reliability and efficiency of their documentation system.

Benefit #1	In 2018, Lionbridge processed 4,331 jobs comprising over 3 million words translated in 45 languages.
Benefit #2	Philips realized a value of 188% of its translation spend by upgrading its Translation Memories.
Benefit #3	Philips reduced its translation cost by 40% since partnering with Lionbridge and Author-it.

Benefit #1

In 2018, Lionbridge processed 4,331 jobs comprising over 3 million words translated in 45 languages.

Benefit #2

Philips realized a value of 188% of its translation spend by upgrading its Translation Memories.

Benefit #3

Philips reduced its translation cost by 40% since partnering with Lionbridge and Author-it.

Download PDF Version

Overview

How Lionbridge & Author-It Increased Efficiency & Reduced Costs for Philips Personal Health

Operational Impact

Quantitative Benefit