Intelex Case Studies How Intelex Drives Continuous Quality Improvement and Operational Excellence

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	How Intelex Drives Continuous Quality Improvement and Operational Excellence Intelex

How Intelex Drives Continuous Quality Improvement and Operational Excellence

Intelex

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Retail
Applicable Functions	Business Operation Quality Assurance
Services	System Integration Training
Challenge	The customer, a North American company that creates displays and helps its clients create meaningful customer experiences, was looking to focus on continuous EHSQ improvement with processes that are simple, connected, accurate and quick. Their previous approach to quality involved a lot of paper and spreadsheets, which produced good results but was labor intensive. Information wasn’t always available when it was needed, and only a few people really engaged with the data or processes. The company needed a technology solution that would allow them to begin the digital transformation of their EHSQ practices. The goal is to eventually support the entirety of their EHSQ practices in an integrated digital management system. Read More
About Customer	The customer is a North American company that initially entered the market as a sign company, evolved to creating displays of all kinds and has now scaled up to helping its roster of famous and soon-to-be-famous clients create meaningful customer experiences. The customer supports retail clients ranging from small organizations to multinational firms. With approximately 200 employees in one location, they have a complex operation that consists of designing, producing, packaging and shipping products to support a variety of retail operations. Their goal is to help clients be innovative in a way that gets their messages across in retail environments. They optimize a project and scale to the customer’s needs by innovating with cutting-edge technologies and product offerings. They always put the needs of the customers first. Read More
Solution	The company partnered with Intelex Technologies to focus on quality as the first step in a digital transformation project that will eventually encompass the entirety of their rigorous approach to EHSQ and operational excellence. They turned to Intelex to provide Inspection Management, Audit Management, Corrective Actions, Customer Complaints and Nonconformance Reporting applications to support interconnected approaches to EHSQ, taking advantage of the similarities between reporting requirements in these practices. To ensure employees understood the new technology and processes, the company did extensive training and change management using the ADKAR (Awareness, Desire, Knowledge, Ability, and Reinforcement) model. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Retail

Applicable Functions

Business Operation

Quality Assurance

Services

System Integration

Training

Challenge

The customer, a North American company that creates displays and helps its clients create meaningful customer experiences, was looking to focus on continuous EHSQ improvement with processes that are simple, connected, accurate and quick. Their previous approach to quality involved a lot of paper and spreadsheets, which produced good results but was labor intensive. Information wasn’t always available when it was needed, and only a few people really engaged with the data or processes. The company needed a technology solution that would allow them to begin the digital transformation of their EHSQ practices. The goal is to eventually support the entirety of their EHSQ practices in an integrated digital management system.

About Customer

The customer is a North American company that initially entered the market as a sign company, evolved to creating displays of all kinds and has now scaled up to helping its roster of famous and soon-to-be-famous clients create meaningful customer experiences. The customer supports retail clients ranging from small organizations to multinational firms. With approximately 200 employees in one location, they have a complex operation that consists of designing, producing, packaging and shipping products to support a variety of retail operations. Their goal is to help clients be innovative in a way that gets their messages across in retail environments. They optimize a project and scale to the customer’s needs by innovating with cutting-edge technologies and product offerings. They always put the needs of the customers first.

Solution

The company partnered with Intelex Technologies to focus on quality as the first step in a digital transformation project that will eventually encompass the entirety of their rigorous approach to EHSQ and operational excellence. They turned to Intelex to provide Inspection Management, Audit Management, Corrective Actions, Customer Complaints and Nonconformance Reporting applications to support interconnected approaches to EHSQ, taking advantage of the similarities between reporting requirements in these practices. To ensure employees understood the new technology and processes, the company did extensive training and change management using the ADKAR (Awareness, Desire, Knowledge, Ability, and Reinforcement) model.

Impact #1	Digital transformation with Intelex has allowed them to automate many of their quality processes.
Impact #2	The company can now separate significant quality issues from minor process problems.
Impact #3	The company is expanding the scope of their digitization efforts to incorporate areas that complement quality, including health and safety, environment and training.

Impact #1

Digital transformation with Intelex has allowed them to automate many of their quality processes.

Impact #2

The company can now separate significant quality issues from minor process problems.

Impact #3

The company is expanding the scope of their digitization efforts to incorporate areas that complement quality, including health and safety, environment and training.

Benefit #1	The company has been able to reduce the time spent on quality management processes, freeing up employees to focus on other tasks.
Benefit #2	The company has seen improvements in real-time reporting and data capture.

Benefit #1

The company has been able to reduce the time spent on quality management processes, freeing up employees to focus on other tasks.

Benefit #2

The company has seen improvements in real-time reporting and data capture.

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Overview

How Intelex Drives Continuous Quality Improvement and Operational Excellence

Operational Impact

Quantitative Benefit