How Infor Uses LogicMonitor to Monitor and Optimize its Massive AWS Deployment

Infor, a global enterprise software provider, has a massive deployment in Amazon Web Services (AWS) to support their purpose-built applications. They leverage a wide range of AWS services, including more than 14,000 EC2 instances, ECS, ELB, EBS, RDS, Elasticsearch, Auto Scaling, Lambda, ElastiCache, and more. However, maintaining visibility into the more than 50,000 AWS resources supporting their application solutions is a significant challenge. Before LogicMonitor, Infor relied on several monitoring tools, but primarily used an agent-based system that required a significant amount of ongoing maintenance and configuration. With more than 14,000 EC2 instances, upgrading and configuring agents required substantial staffing investments. The frequent need to upgrade agents only during appropriate maintenance windows for such a huge fleet was a constant challenge. On top of that, updating an existing agent or adding a new agent to a host carried the risk of affecting other production processes and services on that host.

Infor is a global enterprise software provider headquartered in New York City. The company is a strategic partner to more than 90,000 customers spread across 170 countries worldwide. They produce industry-specific software solutions for some of the most well-known companies in the world, including 18 of the top 20 aerospace firms, 20 of the top 20 automotive suppliers, and 21 of the top 30 global banks. In order to support their purpose-built applications, ranging from process-oriented solutions for Ferrari’s engineers to data science analytics for the Brooklyn Nets, Infor leverages a substantial and extremely sophisticated deployment in Amazon Web Services (AWS).