How hideAWAY Handmade Leveraged ManyChat to Boost Revenue and Customer Engagement

hideAWAY Handmade, an Australian online retailer of handcrafted artisan soaps and body products, was facing challenges in providing customer support and increasing revenue from social media as they expanded internationally. They were looking for a solution to streamline customer support and build a more interactive marketing experience for their customers. They had not yet explored Chat Marketing and were interested in seeing what ManyChat could do for them. Their goal was to provide their active customers with opportunities to engage, receive value, and earn rewards to drive sales while nurturing their community. They were particularly interested in identifying and rewarding interested shoppers with coupons.

hideAWAY Handmade is an Australian online retailer that specializes in a signature range of handcrafted artisan soaps and body products. As the company began to expand internationally, they realized the need for a more efficient way to provide customer support and increase revenue from social media at scale. They were keen on exploring Chat Marketing to engage with their audiences and gather product feedback. The company wanted to provide their active customers with opportunities to engage, receive value, and earn rewards to drive sales while nurturing their community. They were particularly interested in identifying and rewarding interested shoppers with coupons.