Case Studies How FourKites Helped A LARGE PAPER SUPPLIER Deliver Better Customer Service, Faster

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	How FourKites Helped A LARGE PAPER SUPPLIER Deliver Better Customer Service, Faster

How FourKites Helped A LARGE PAPER SUPPLIER Deliver Better Customer Service, Faster

Technology Category	Analytics & Modeling - Predictive Analytics Functional Applications - Fleet Management Systems (FMS) Sensors - GPS
Applicable Industries	Paper & Pulp Transportation
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Fleet Management Predictive Maintenance Track & Trace of Assets
Services	System Integration Training
Challenge	A leading U.S. paper supplier wanted to reduce the number of trucks showing up late for pickups. Lack of visibility over some loads meant that company personnel couldn’t notify customers proactively, resulting in lost efficiency for both the company and its customers. As the major paper supplier transported its loads via a combination of truckload, LTL, and rail, the company needed a robust multimodal solution that could provide on-demand visibility into its shipments and alert supply chain execution teams whenever a shipment was running behind, so that the company could notify its end-customers early and avoid unexpected late deliveries. Read More
About Customer	The customer is a leading U.S. paper supplier, known for its extensive operations and significant market presence. The company transports its loads via a combination of truckload, LTL (Less Than Truckload), and rail, indicating a complex and large-scale logistics operation. The company’s primary goal is to ensure timely deliveries and maintain high customer satisfaction by reducing inefficiencies in its supply chain. With a substantial carrier network and a need for real-time visibility into its shipments, the company sought a solution that could integrate seamlessly with its existing transportation management systems and provide actionable insights to improve operational efficiency. Read More
Solution	The major paper supplier added FourKites as an integrated piece of its transportation management solution. FourKites first scaled its core tracking capability across the company's operation, quickly expanding to include customer management and tagging tools. FourKites successfully onboarded the company's carrier base and leveraged unique LTL data partnerships and real-time rail tracking to get the company's carrier network up and tracking. In an on-site visit to the company's headquarters, FourKites personnel trained company users to function autonomously on the platform, without needing to rely on FourKites for assistance with most questions. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Functional Applications - Fleet Management Systems (FMS)

Sensors - GPS

Applicable Industries

Paper & Pulp

Transportation

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Fleet Management

Predictive Maintenance

Track & Trace of Assets

Services

System Integration

Training

Challenge

A leading U.S. paper supplier wanted to reduce the number of trucks showing up late for pickups. Lack of visibility over some loads meant that company personnel couldn’t notify customers proactively, resulting in lost efficiency for both the company and its customers. As the major paper supplier transported its loads via a combination of truckload, LTL, and rail, the company needed a robust multimodal solution that could provide on-demand visibility into its shipments and alert supply chain execution teams whenever a shipment was running behind, so that the company could notify its end-customers early and avoid unexpected late deliveries.

About Customer

The customer is a leading U.S. paper supplier, known for its extensive operations and significant market presence. The company transports its loads via a combination of truckload, LTL (Less Than Truckload), and rail, indicating a complex and large-scale logistics operation. The company’s primary goal is to ensure timely deliveries and maintain high customer satisfaction by reducing inefficiencies in its supply chain. With a substantial carrier network and a need for real-time visibility into its shipments, the company sought a solution that could integrate seamlessly with its existing transportation management systems and provide actionable insights to improve operational efficiency.

Solution

The major paper supplier added FourKites as an integrated piece of its transportation management solution. FourKites first scaled its core tracking capability across the company's operation, quickly expanding to include customer management and tagging tools. FourKites successfully onboarded the company's carrier base and leveraged unique LTL data partnerships and real-time rail tracking to get the company's carrier network up and tracking. In an on-site visit to the company's headquarters, FourKites personnel trained company users to function autonomously on the platform, without needing to rely on FourKites for assistance with most questions.

Impact #1	Using FourKites, the paper company's track and trace and customer service teams are able to much more easily keep tabs on trucks and relay that location information back to customers in an actionable way.
Impact #2	The platform’s encrypted link URL feature allows the company to send customers secure tracking data on individual loads, which are updated in real-time whenever the customer checks in.
Impact #3	FourKites’ notification rules allow company super-users to autonomously trigger alerts to their team members whenever a truck is late to a pickup or if there is any other change in load status.

Impact #1

Using FourKites, the paper company's track and trace and customer service teams are able to much more easily keep tabs on trucks and relay that location information back to customers in an actionable way.

Impact #2

The platform’s encrypted link URL feature allows the company to send customers secure tracking data on individual loads, which are updated in real-time whenever the customer checks in.

Impact #3

FourKites’ notification rules allow company super-users to autonomously trigger alerts to their team members whenever a truck is late to a pickup or if there is any other change in load status.

Benefit #1	The company was able to get up and running in weeks with FourKites' dedicated onboarding team.
Benefit #2	The platform updates data every 15 minutes, providing the most precise ETAs in the industry.

Benefit #1

The company was able to get up and running in weeks with FourKites' dedicated onboarding team.

Benefit #2

The platform updates data every 15 minutes, providing the most precise ETAs in the industry.

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Overview

How FourKites Helped A LARGE PAPER SUPPLIER Deliver Better Customer Service, Faster

Operational Impact

Quantitative Benefit