Vonage Case Studies How Fisher & Paykel Powers World-Class Customer Communications with Vonage

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	How Fisher & Paykel Powers World-Class Customer Communications with Vonage Vonage

How Fisher & Paykel Powers World-Class Customer Communications with Vonage

Vonage

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Consumer Goods
Applicable Functions	Sales & Marketing
Services	System Integration
Challenge	As a global appliances manufacturer, Fisher & Paykel is committed to providing an excellent customer experience, but delivering prompt customer service across multiple countries in a consistent manner can be challenging. The company needed a fast and efficient way to reach its customers no matter where they are in the world. They were looking for a solution that could provide a seamless experience for their global customer base and close any gaps in communication. Read More
About Customer	Fisher & Paykel is a global appliances manufacturer that is committed to providing an excellent customer experience. The company operates in multiple countries and strives to deliver prompt and consistent customer service. They aim to reach their customers quickly and efficiently, regardless of their location. Fisher & Paykel values exceeding customer expectations and is always looking for solutions that can enhance their customer service. Read More
Solution	Fisher & Paykel found the solution to their challenge in Vonage's APIs. The Vonage Messages API was embedded within Fisher & Paykel’s platform, providing customers with instant maintenance support notifications via SMS. It also sends confirmations and reminders of all technician appointments, including self-service links for customers to easily cancel or reschedule the appointment. The flexibility and agility of the Vonage platform allowed for a quick and seamless transition. With this solution, Fisher & Paykel can focus on innovating further and implementing new and better customer connections through the channels their customers prefer. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Consumer Goods

Applicable Functions

Sales & Marketing

Services

System Integration

Challenge

As a global appliances manufacturer, Fisher & Paykel is committed to providing an excellent customer experience, but delivering prompt customer service across multiple countries in a consistent manner can be challenging. The company needed a fast and efficient way to reach its customers no matter where they are in the world. They were looking for a solution that could provide a seamless experience for their global customer base and close any gaps in communication.

About Customer

Fisher & Paykel is a global appliances manufacturer that is committed to providing an excellent customer experience. The company operates in multiple countries and strives to deliver prompt and consistent customer service. They aim to reach their customers quickly and efficiently, regardless of their location. Fisher & Paykel values exceeding customer expectations and is always looking for solutions that can enhance their customer service.

Solution

Fisher & Paykel found the solution to their challenge in Vonage's APIs. The Vonage Messages API was embedded within Fisher & Paykel’s platform, providing customers with instant maintenance support notifications via SMS. It also sends confirmations and reminders of all technician appointments, including self-service links for customers to easily cancel or reschedule the appointment. The flexibility and agility of the Vonage platform allowed for a quick and seamless transition. With this solution, Fisher & Paykel can focus on innovating further and implementing new and better customer connections through the channels their customers prefer.

Impact #1	Fisher & Paykel was able to provide a seamless customer experience across multiple countries.
Impact #2	The company was able to instantly reach customers through their preferred channels at reduced costs.
Impact #3	The implementation of Vonage's APIs allowed Fisher & Paykel to focus on what’s most important - its customers.

Impact #1

Fisher & Paykel was able to provide a seamless customer experience across multiple countries.

Impact #2

The company was able to instantly reach customers through their preferred channels at reduced costs.

Impact #3

The implementation of Vonage's APIs allowed Fisher & Paykel to focus on what’s most important - its customers.

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Overview

How Fisher & Paykel Powers World-Class Customer Communications with Vonage

Operational Impact