Dixa
Case Studies
How Fintiba achieved a self-service rate of 75% and cut ticket handling time by 20%
Overview
How Fintiba achieved a self-service rate of 75% and cut ticket handling time by 20%Dixa |
Application Infrastructure & Middleware - API Integration & Management | |
Finance & Insurance Education | |
Sales & Marketing Business Operation | |
Chatbots | |
Software Design & Engineering Services System Integration | |
Operational Impact
Fintiba’s chatbot went live just 14 days after the onboarding. | |
More than 10.000 solutions were proposed within the first month alone. | |
The chatbot is handling more than 100 different requests. | |
Quantitative Benefit
CSAT score 75% | |
Self-service rate 75% | |
Ticket-handling time reduced by 20% | |