Diligent Case Studies How Diligent Supports General Mills With Secure, Centralized Communication During Crisis Times

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	How Diligent Supports General Mills With Secure, Centralized Communication During Crisis Times Diligent

How Diligent Supports General Mills With Secure, Centralized Communication During Crisis Times

Diligent

Technology Category	Application Infrastructure & Middleware - API Integration & Management Cybersecurity & Privacy - Cloud Security
Applicable Industries	Food & Beverage
Applicable Functions	Business Operation
Use Cases	Remote Collaboration
Services	System Integration
Challenge	General Mills' board of directors started using Diligent Boards in 2011 as a secure solution for board meeting management. Prior to using Diligent, the organization was using a paper process, which didn't offer the efficiencies or protections the corporate secretary group needed. In 2019, the board added Diligent Messenger, an integrated messaging app that centralized their board messages and ensured all communication to and from directors was encrypted. When the COVID-19 crisis hit, the Diligent solution enabled the General Mills board to respond swiftly and effectively to work at-home requirements. The corporate secretary group was able to continue operations remotely, including scheduling board and committee meetings and securely delivering regular COVID-19 updates to the board. Read More
About Customer	General Mills is a leading global food company whose purpose is to make food the world loves. Its brands include Cheerios, Annie's, Yoplait, Nature Valley, Häagen-Dazs, Betty Crocker, Pillsbury. Old El Paso, Wanchai Ferry. Yoki, BLUE and more. The company's board of directors started using Diligent Boards in 2011 as a secure solution for board meeting management. In 2019, the board added Diligent Messenger, an integrated messaging app that centralized their board messages and ensured all communication to and from directors was encrypted. Read More
Solution	Diligent Messenger enables General Mills' board to get important information to directors while keeping it away from prying eyes and hackers. Directors receive messages through a single application they can access securely from any approved device. Diligent Messenger functionality mirrors text messaging with the ability to send attachments. Messaging is protected by log-in authentication and email controls that prevent 'copy and paste' email forwarding. Strict encryption and permissions keeps private messages private. If a device is lost or stolen, Diligent's customer success managers can have the device remotely wiped to protect board materials. Diligent Boards further strengthens the board's ability to share critical information in a secure environment. Through strict encryption and permissions, sensitive communications remain secure. Meanwhile, virtual 'rooms' and workflows support committees, collaboration, and modern governance functions like virtual shareholder meetings. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Cybersecurity & Privacy - Cloud Security

Applicable Industries

Food & Beverage

Applicable Functions

Business Operation

Use Cases

Remote Collaboration

Services

System Integration

Challenge

General Mills' board of directors started using Diligent Boards in 2011 as a secure solution for board meeting management. Prior to using Diligent, the organization was using a paper process, which didn't offer the efficiencies or protections the corporate secretary group needed. In 2019, the board added Diligent Messenger, an integrated messaging app that centralized their board messages and ensured all communication to and from directors was encrypted. When the COVID-19 crisis hit, the Diligent solution enabled the General Mills board to respond swiftly and effectively to work at-home requirements. The corporate secretary group was able to continue operations remotely, including scheduling board and committee meetings and securely delivering regular COVID-19 updates to the board.

About Customer

General Mills is a leading global food company whose purpose is to make food the world loves. Its brands include Cheerios, Annie's, Yoplait, Nature Valley, Häagen-Dazs, Betty Crocker, Pillsbury. Old El Paso, Wanchai Ferry. Yoki, BLUE and more. The company's board of directors started using Diligent Boards in 2011 as a secure solution for board meeting management. In 2019, the board added Diligent Messenger, an integrated messaging app that centralized their board messages and ensured all communication to and from directors was encrypted.

Solution

Diligent Messenger enables General Mills' board to get important information to directors while keeping it away from prying eyes and hackers. Directors receive messages through a single application they can access securely from any approved device. Diligent Messenger functionality mirrors text messaging with the ability to send attachments. Messaging is protected by log-in authentication and email controls that prevent 'copy and paste' email forwarding. Strict encryption and permissions keeps private messages private. If a device is lost or stolen, Diligent's customer success managers can have the device remotely wiped to protect board materials. Diligent Boards further strengthens the board's ability to share critical information in a secure environment. Through strict encryption and permissions, sensitive communications remain secure. Meanwhile, virtual 'rooms' and workflows support committees, collaboration, and modern governance functions like virtual shareholder meetings.

Impact #1	With Diligent, alerts, notifications, messages, and meeting materials for General Mills' board and committees all are housed within one secure ecosystem. Important information doesn't get lost in email inboxes, and directors stay updated in real-time.
Impact #2	Strictly encrypted messaging across a secure platform gives General Mills' directors extra confidence for conducting operations and collaborating on sensitive issues.
Impact #3	The General Mills board is able to work securely from anywhere at any time, with the capability to easily send secure messages and access important materials.

Impact #1

With Diligent, alerts, notifications, messages, and meeting materials for General Mills' board and committees all are housed within one secure ecosystem. Important information doesn't get lost in email inboxes, and directors stay updated in real-time.

Impact #2

Strictly encrypted messaging across a secure platform gives General Mills' directors extra confidence for conducting operations and collaborating on sensitive issues.

Impact #3

The General Mills board is able to work securely from anywhere at any time, with the capability to easily send secure messages and access important materials.

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Overview

How Diligent Supports General Mills With Secure, Centralized Communication During Crisis Times

Operational Impact