Case Study - How Demand Response Improved Cost Savings by GridPoint

	How Demand Response Improved Cost Savings GridPoint

Challenge	Power supply is critical to Five Star Call Centers. They’ve built a solid reputation for providing consistent, reliable, and friendly customer care, and a loss of power could wreak havoc on their business. To prevent service disruptions, the company has an uninterruptible power supply on-site, as well as a backup generator. The generator was necessary, but almost never used, and there were monthly expenses to maintain it. GridPoint recognized the opportunity to help Five Star turn an idle resource into a revenue-producing, grid-interactive asset. Read More
About Customer	Five Star Call Centers is a leading call center outsourcer for customer care. They offer a full spectrum of care options, including voice, chat, email, interactive voice response (IVR), social media monitoring, and more. Read More
Customer Name	Five Star Call Centers Read More
Solution	GridPoint is the only provider that upgrades installs, and permits a grid-interactive generator solution for automated demand response. Five Star Call Centers’ generator was enrolled in a demand response program, at no upfront cost to them. Their leadership team could lean on GridPoint as the trusted energy efficiency consultants, so they could stay focused on their daily operations. Read More Log in to view content
Contents

Challenge

Power supply is critical to Five Star Call Centers. They’ve built a solid reputation for providing consistent, reliable, and friendly customer care, and a loss of power could wreak havoc on their business. To prevent service disruptions, the company has an uninterruptible power supply on-site, as well as a backup generator.

The generator was necessary, but almost never used, and there were monthly expenses to maintain it. GridPoint recognized the opportunity to help Five Star turn an idle resource into a revenue-producing, grid-interactive asset.

About Customer

Five Star Call Centers is a leading call center outsourcer for customer care. They offer a full spectrum of care options, including voice, chat, email, interactive voice response (IVR), social media monitoring, and more.

Customer Name

Five Star Call Centers

Solution

GridPoint is the only provider that upgrades installs, and permits a grid-interactive generator solution for automated demand response. Five Star Call Centers’ generator was enrolled in a demand response program, at no upfront cost to them. Their leadership team could lean on GridPoint as the trusted energy efficiency consultants, so they could stay focused on their daily operations.

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Contents

Overview

How Demand Response Improved Cost Savings