Dixa
Case Studies
How Creditplus achieved 85%+ CSAT through service automation
Overview
How Creditplus achieved 85%+ CSAT through service automationDixa |
Application Infrastructure & Middleware - API Integration & Management | |
Finance & Insurance | |
Chatbots | |
Software Design & Engineering Services | |
Operational Impact
The bot was used in a major campaign to collect missing core data from their customers. 65k customers were contacted via mail and email. The bot was promoted as a self-service option for providing these missing data. | |
When using the bot, customers were guided through the process of providing all the necessary information in one step. The information was then processed internally, for the most part automatically. | |
During the campaign, the bot sent more than 3150 forms per month. The campaign is now finalised but the self-service option remains on the website. | |
Quantitative Benefit
7,000+ solutions displayed per month | |
85% overall CSAT | |
90% CSAT in core-data campaign | |