Case Studies How Conversational AI is Helping Wendy’s Franchisees Turn Hiring Struggles into Staffing Perfection

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	How Conversational AI is Helping Wendy’s Franchisees Turn Hiring Struggles into Staffing Perfection

How Conversational AI is Helping Wendy’s Franchisees Turn Hiring Struggles into Staffing Perfection

Technology Category	Analytics & Modeling - Machine Learning
Applicable Industries	Food & Beverage
Applicable Functions	Human Resources
Use Cases	Predictive Replenishment Remote Collaboration
Services	Software Design & Engineering Services System Integration
Challenge	Speed is crucial in high-volume recruiting, especially in the fast-food industry where competition is fierce. The COVID-19 pandemic exacerbated staffing challenges, making it essential for restaurants to quickly and efficiently hire staff. Managers faced issues such as candidates not showing up for interviews and the time-consuming process of scheduling and coordinating with applicants. The need for a streamlined hiring process became more urgent as managers struggled to keep their restaurants fully staffed amidst the pandemic. Read More
About Customer	Pertoria Inc., HAZA Foods, and Group W AKSAN are Wendy’s franchisees operating in different regions of the United States. Pertoria Inc. manages six Wendy’s locations in Northwest Ohio, HAZA Foods operates 250 Wendy’s locations across Texas, Louisiana, and Minnesota, and Group W AKSAN runs 26 Wendy’s restaurants in Washington and Oregon. These franchisees face the common challenge of high turnover and the need for a fast and efficient hiring process to keep their restaurants fully staffed. They have turned to an AI Assistant named Lou to help streamline their hiring processes and reduce the burden on their managers. Read More
Solution	The AI Assistant Lou has been implemented across various Wendy’s franchisees to streamline the hiring process. Lou allows managers to hire over text, automatically screen and schedule qualified candidates for interviews, and remind candidates of upcoming interviews. This automation reduces the time managers spend coordinating with candidates and ensures a faster response time, which is crucial in the competitive fast-food hiring landscape. Lou also helps reduce interview no-shows and cancellations by providing real-time communication and reminders to candidates. The implementation of Lou has significantly improved the efficiency of the hiring process, allowing managers to focus on other operational tasks. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Machine Learning

Applicable Industries

Food & Beverage

Applicable Functions

Human Resources

Use Cases

Predictive Replenishment

Remote Collaboration

Services

Software Design & Engineering Services

System Integration

Challenge

Speed is crucial in high-volume recruiting, especially in the fast-food industry where competition is fierce. The COVID-19 pandemic exacerbated staffing challenges, making it essential for restaurants to quickly and efficiently hire staff. Managers faced issues such as candidates not showing up for interviews and the time-consuming process of scheduling and coordinating with applicants. The need for a streamlined hiring process became more urgent as managers struggled to keep their restaurants fully staffed amidst the pandemic.

About Customer

Pertoria Inc., HAZA Foods, and Group W AKSAN are Wendy’s franchisees operating in different regions of the United States. Pertoria Inc. manages six Wendy’s locations in Northwest Ohio, HAZA Foods operates 250 Wendy’s locations across Texas, Louisiana, and Minnesota, and Group W AKSAN runs 26 Wendy’s restaurants in Washington and Oregon. These franchisees face the common challenge of high turnover and the need for a fast and efficient hiring process to keep their restaurants fully staffed. They have turned to an AI Assistant named Lou to help streamline their hiring processes and reduce the burden on their managers.

Solution

The AI Assistant Lou has been implemented across various Wendy’s franchisees to streamline the hiring process. Lou allows managers to hire over text, automatically screen and schedule qualified candidates for interviews, and remind candidates of upcoming interviews. This automation reduces the time managers spend coordinating with candidates and ensures a faster response time, which is crucial in the competitive fast-food hiring landscape. Lou also helps reduce interview no-shows and cancellations by providing real-time communication and reminders to candidates. The implementation of Lou has significantly improved the efficiency of the hiring process, allowing managers to focus on other operational tasks.

Impact #1	Lou has drastically reduced the time managers spend on hiring tasks, allowing them to focus on other operational responsibilities.
Impact #2	The AI Assistant has improved the speed of the hiring process, ensuring that candidates are contacted and scheduled for interviews quickly.
Impact #3	Lou has reduced the number of interview no-shows and cancellations by providing real-time communication and reminders to candidates.

Impact #1

Lou has drastically reduced the time managers spend on hiring tasks, allowing them to focus on other operational responsibilities.

Impact #2

The AI Assistant has improved the speed of the hiring process, ensuring that candidates are contacted and scheduled for interviews quickly.

Impact #3

Lou has reduced the number of interview no-shows and cancellations by providing real-time communication and reminders to candidates.

Benefit #1	Nearly 90% of scheduled candidates show up for interviews after implementing Lou.

Benefit #1

Nearly 90% of scheduled candidates show up for interviews after implementing Lou.

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Overview

How Conversational AI is Helping Wendy’s Franchisees Turn Hiring Struggles into Staffing Perfection

Operational Impact

Quantitative Benefit