Case Studies
How Concentrix Managed a 16-fold increase in candidate volume with the help of their recruiting digital assistant Coco
Overview
Application Infrastructure & Middleware - API Integration & Management Functional Applications - Enterprise Resource Planning Systems (ERP) Platform as a Service (PaaS) - Connectivity Platforms | |
Professional Service Software | |
Human Resources Sales & Marketing | |
Software Design & Engineering Services System Integration | |
Operational Impact
The integration of Talkpush with various platforms has allowed for a consistent and speedy application process, benefiting the Talent Acquisition team significantly. | |
The assessments delivered by Coco, the chatbot, during the past 4 months are equivalent to the work of 9 recruiters in the same timeframe. | |
The seamless candidate journey has increased the volume of candidates reaching the next step of the application process by 500% year over year. | |
Quantitative Benefit
Completion rate increased from 35% to 65%. | |
Re-allocated 12 recruiters from social media handling to more value-added tasks. | |
Facebook volume of qualified leads increased from an average of 1,500 to 25,000, a 16x increase. | |