Resco
Case Studies
How Alectris makes sure all technicians have the info they need thanks to resco.Guides
Overview
How Alectris makes sure all technicians have the info they need thanks to resco.GuidesResco |
Application Infrastructure & Middleware - API Integration & Management Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems | |
Field Services Maintenance | |
Onsite Human Safety Management Predictive Maintenance Remote Asset Management | |
Software Design & Engineering Services System Integration | |
Operational Impact
Quicker onboarding: The guides save time when onboarding new field service engineers. They quickly and conveniently provide them with a single source of information verified by the knowledge manager. | |
Saving the time of skilled staff: Instead of repeatedly answering the same queries from junior staff, senior staff members can now focus on other tasks. | |
Retaining important information: Complex tasks are now documented in the guides, meaning less technical information loss if an experienced engineer leaves the company. | |
Quantitative Benefit
81 guides, 130 manuals and datasheets | |
1-2 days to create an onboarding guide | |