Sisense Case Studies Hotel Management Service Provider Builds Better, More Profitable Guest Relationships

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	Hotel Management Service Provider Builds Better, More Profitable Guest Relationships Sisense

Hotel Management Service Provider Builds Better, More Profitable Guest Relationships

Sisense

Technology Category	Analytics & Modeling - Big Data Analytics Analytics & Modeling - Predictive Analytics
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Inventory Management
Services	Data Science Services System Integration
Challenge	The hotel industry faces significant challenges with scattered and inconsistent data sets from multiple sources, making it difficult to centralize IT and gain meaningful insights. Property management businesses often use on-site, Windows-based hardware that requires dedicated maintenance personnel, further complicating data integration. Bahadour Moussa, a Technology Evangelist, recognized the need for a BI tool that could store, clean, and prepare data before visualization, enabling hotels to analyze guest behavior and enhance their experience. The search for a suitable BI tool led to the discovery of Sisense, which met the criteria of ease of use, attractive UI, and the ability to connect to complex data sources without requiring ETL work. Read More
About Customer	Boost-inn is a leading hotel management solution provider that helps customers manage multi-property mid-size hotels. They offer an integrated platform that connects to the entire hotel IT ecosystem and now includes business analytics. Their customers are small and medium-sized businesses (SMBs) in the hospitality industry, struggling with scattered and inconsistent data sets and a lack of centralized IT. Boost-inn's platform aims to address these challenges by providing a comprehensive solution that enhances guest engagement and operational efficiency. With a focus on the hospitality sector, Boost-inn serves over a dozen luxury hotel clients across France, managing data for more than 400 rooms per hotel and handling approximately 50,000 reservations annually. Read More
Solution	Boost-inn integrated Sisense into their hotel management platform to address the challenges of scattered data and lack of centralized IT. Sisense's intuitive UI and ability to connect to multiple complex data sources without requiring ETL work made it an ideal choice. After a successful proof of concept, Boost-inn implemented Sisense across their client hotels, enabling them to analyze guest behavior and operational data. This integration allowed hotels to gain insights into guest preferences, dining habits, and other activities, helping them make data-driven decisions to enhance guest experiences and improve operational efficiency. Sisense's analytics capabilities also enabled hotels to identify regular guests, create targeted marketing strategies, and optimize inventory management in their Food and Beverages departments. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Big Data Analytics

Analytics & Modeling - Predictive Analytics

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Inventory Management

Services

Data Science Services

System Integration

Challenge

The hotel industry faces significant challenges with scattered and inconsistent data sets from multiple sources, making it difficult to centralize IT and gain meaningful insights. Property management businesses often use on-site, Windows-based hardware that requires dedicated maintenance personnel, further complicating data integration. Bahadour Moussa, a Technology Evangelist, recognized the need for a BI tool that could store, clean, and prepare data before visualization, enabling hotels to analyze guest behavior and enhance their experience. The search for a suitable BI tool led to the discovery of Sisense, which met the criteria of ease of use, attractive UI, and the ability to connect to complex data sources without requiring ETL work.

About Customer

Boost-inn is a leading hotel management solution provider that helps customers manage multi-property mid-size hotels. They offer an integrated platform that connects to the entire hotel IT ecosystem and now includes business analytics. Their customers are small and medium-sized businesses (SMBs) in the hospitality industry, struggling with scattered and inconsistent data sets and a lack of centralized IT. Boost-inn's platform aims to address these challenges by providing a comprehensive solution that enhances guest engagement and operational efficiency. With a focus on the hospitality sector, Boost-inn serves over a dozen luxury hotel clients across France, managing data for more than 400 rooms per hotel and handling approximately 50,000 reservations annually.

Solution

Boost-inn integrated Sisense into their hotel management platform to address the challenges of scattered data and lack of centralized IT. Sisense's intuitive UI and ability to connect to multiple complex data sources without requiring ETL work made it an ideal choice. After a successful proof of concept, Boost-inn implemented Sisense across their client hotels, enabling them to analyze guest behavior and operational data. This integration allowed hotels to gain insights into guest preferences, dining habits, and other activities, helping them make data-driven decisions to enhance guest experiences and improve operational efficiency. Sisense's analytics capabilities also enabled hotels to identify regular guests, create targeted marketing strategies, and optimize inventory management in their Food and Beverages departments.

Impact #1	Boost-inn's integration of Sisense has significantly enhanced customer knowledge, allowing hotels to understand guest behavior and preferences better.
Impact #2	The platform has helped reduce customer churn by enabling hotels to create targeted marketing strategies and personalized offers for their guests.
Impact #3	Sisense has driven staff productivity by providing actionable insights that streamline operations and improve decision-making processes.

Impact #1

Boost-inn's integration of Sisense has significantly enhanced customer knowledge, allowing hotels to understand guest behavior and preferences better.

Impact #2

The platform has helped reduce customer churn by enabling hotels to create targeted marketing strategies and personalized offers for their guests.

Impact #3

Sisense has driven staff productivity by providing actionable insights that streamline operations and improve decision-making processes.

Benefit #1	One client increased foot traffic to their hotel restaurant by 20% after revamping operations based on insights gained from Sisense.
Benefit #2	Boost-inn manages data for more than 400 rooms per hotel, with approximately 50,000 reservations annually per hotel.

Benefit #1

One client increased foot traffic to their hotel restaurant by 20% after revamping operations based on insights gained from Sisense.

Benefit #2

Boost-inn manages data for more than 400 rooms per hotel, with approximately 50,000 reservations annually per hotel.

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Overview

Hotel Management Service Provider Builds Better, More Profitable Guest Relationships

Operational Impact

Quantitative Benefit