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Case Studies
HostAdvice.com Increases Sales by 19% With Hosting Recommendations Over LiveChat
Overview
HostAdvice.com Increases Sales by 19% With Hosting Recommendations Over LiveChatText |
Application Infrastructure & Middleware - API Integration & Management | |
Telecommunications | |
Sales & Marketing | |
Software Design & Engineering Services | |
Operational Impact
LiveChat is now a part of around 35 percent of all sales generated by HostAdvice.com. | |
The company was able to improve their detraction ratio from 85 percent to 96 percent, which allowed them to move up in Google’s ranking. | |
The implementation of LiveChat improved several KPIs of their website, including time on site, pages per user, and bounce rate. | |
Quantitative Benefit
19 percent of sales happen directly because of the chat. | |
The first hour of each day covers the expenses of the chat agent, with the remaining 23 hours being pure profit. | |