NETSCOUT Case Studies Hospitality Assures Quality Customer Experience and Protects Revenue in the Cloud

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	Hospitality Assures Quality Customer Experience and Protects Revenue in the Cloud NETSCOUT

Hospitality Assures Quality Customer Experience and Protects Revenue in the Cloud

NETSCOUT

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Functions	Business Operation
Use Cases	Fleet Management Inventory Management Service Parts Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Following a recent acquisition, the hospitality corporation faced the challenge of delivering service assurance across two different data center environments to ensure vital services were always on. This meant effectively monitoring private data centers and new third-party cloud-based data centers, as well as the company’s website and reservation applications that were running 24/7. Any degradations and outages could result in millions in lost revenue in a matter of minutes. The IT team was under pressure to find a viable solution. Read More
About Customer	The customer is a U.S.-based, multi-national hospitality corporation that manages and franchises a broad portfolio of lodging and hotel facilities under dozens of brands in more than 120 countries worldwide. From humble beginnings nearly a century ago, this company now boasts billions in revenue with the support of more than 200,000 employees hosting millions of travelers at thousands of properties dedicated to creating high quality customer experiences. The company's IT team faced the significant challenge of delivering service assurance across two different data center environments following a recent acquisition. Read More
Solution	The hospitality corporation expanded its existing NETSCOUT deployment in its private network to the new hybrid cloud environment. A combination of the nGeniusONE Service Assurance platform, InfiniStream appliances, and vSCOUT software were chosen because of the value of patented Adaptive Service Intelligence (ASI) and smart analytics. nGenius packet flow switches were used to feed network traffic to the InfiniStream appliances, giving IT the ability to continuously monitor the applications to ensure availability and performance. vSCOUT software was deployed on the web application servers to reduce the complexity of the multi-cloud environment and provide actionable insight to quickly triage the root cause of application slowdowns and outages. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Infrastructure as a Service (IaaS) - Hybrid Cloud

Applicable Functions

Business Operation

Use Cases

Fleet Management

Inventory Management

Service Parts Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Following a recent acquisition, the hospitality corporation faced the challenge of delivering service assurance across two different data center environments to ensure vital services were always on. This meant effectively monitoring private data centers and new third-party cloud-based data centers, as well as the company’s website and reservation applications that were running 24/7. Any degradations and outages could result in millions in lost revenue in a matter of minutes. The IT team was under pressure to find a viable solution.

About Customer

The customer is a U.S.-based, multi-national hospitality corporation that manages and franchises a broad portfolio of lodging and hotel facilities under dozens of brands in more than 120 countries worldwide. From humble beginnings nearly a century ago, this company now boasts billions in revenue with the support of more than 200,000 employees hosting millions of travelers at thousands of properties dedicated to creating high quality customer experiences. The company's IT team faced the significant challenge of delivering service assurance across two different data center environments following a recent acquisition.

Solution

The hospitality corporation expanded its existing NETSCOUT deployment in its private network to the new hybrid cloud environment. A combination of the nGeniusONE Service Assurance platform, InfiniStream appliances, and vSCOUT software were chosen because of the value of patented Adaptive Service Intelligence (ASI) and smart analytics. nGenius packet flow switches were used to feed network traffic to the InfiniStream appliances, giving IT the ability to continuously monitor the applications to ensure availability and performance. vSCOUT software was deployed on the web application servers to reduce the complexity of the multi-cloud environment and provide actionable insight to quickly triage the root cause of application slowdowns and outages.

Impact #1	The IT team is now able to effectively monitor and proactively diagnose network issues.
Impact #2	Reports are generated daily for upper management, showing the overall health of the network, including application responsiveness, bandwidth utilization and link usage.
Impact #3	With the critical insights gained, IT has been able to achieve lower mean-time-to-repair (MTTR) when diagnosing network issues, which has dramatically reduced downtime in the reservation system.

Impact #1

The IT team is now able to effectively monitor and proactively diagnose network issues.

Impact #2

Reports are generated daily for upper management, showing the overall health of the network, including application responsiveness, bandwidth utilization and link usage.

Impact #3

With the critical insights gained, IT has been able to achieve lower mean-time-to-repair (MTTR) when diagnosing network issues, which has dramatically reduced downtime in the reservation system.

Benefit #1	Protected millions in potential revenue for the business by reducing downtime in the reservation system.
Benefit #2	Achieved lower MTTR when diagnosing network issues.

Benefit #1

Protected millions in potential revenue for the business by reducing downtime in the reservation system.

Benefit #2

Achieved lower MTTR when diagnosing network issues.

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Overview

Hospitality Assures Quality Customer Experience and Protects Revenue in the Cloud

Operational Impact

Quantitative Benefit