NETSCOUT Case Studies Hospital Assures Quality Performance Of Patient-Impacting Applications With Visibility from NETSCOUT nGeniusONE Service Assurance and VaaS Managed Services

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	Hospital Assures Quality Performance Of Patient-Impacting Applications With Visibility from NETSCOUT nGeniusONE Service Assurance and VaaS Managed Services NETSCOUT

Hospital Assures Quality Performance Of Patient-Impacting Applications With Visibility from NETSCOUT nGeniusONE Service Assurance and VaaS Managed Services

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Maintenance Quality Assurance
Use Cases	Process Control & Optimization Remote Asset Management
Services	System Integration Testing & Certification
Challenge	The hospital network had gone through significant changes over the last decade, from both organic patient growth and strategic mergers and acquisitions. There are thousands of physicians, nurses, and staff administering care to hundreds of thousands of inpatient, outpatient, and emergency room patients every year. With more than a dozen hospitals and a hundred medical facilities, this hospital network is one of the largest in its region and essential to the healthcare of its community. The dependency on their networked applications, including electronic medical records (EMR) and imaging services, can’t be overstated. Their IT team is dedicated to delivering network, application, security, and performance tools that support these healthcare professionals. With one goal in mind – speedy, safe, secure, and efficient delivery of patient care services, the Information Technology (IT) team at this healthcare plays a pivotal role in delivering digital transformations to meet the evolving needs of the hospital organization. Their planned data center transformation was their latest effort to take their technology and applications to a new level in support of patient care services. Read More
About Customer	This hospital network had gone through significant changes over the last decade, from both organic patient growth and strategic mergers and acquisitions. There are thousands of physicians, nurses, and staff administering care to hundreds of thousands of inpatient, outpatient, and emergency room patients every year. With more than a dozen hospitals and a hundred medical facilities, this hospital network is one of the largest in its region and essential to the healthcare of its community. The dependency on their networked applications, including electronic medical records (EMR) and imaging services, can’t be overstated. Their IT team is dedicated to delivering network, application, security, and performance tools that support these healthcare professionals. Read More
Solution	Following the evaluation of NETSCOUT solutions, the hospital’s IT organization selected the nGeniusONE Service Assurance solution, nGenius Packet Flow Switches, and NETSCOUT Visibility as a Service (VaaS) offerings to address the several challenges they were facing. The nGeniusONE Service Assurance solution was selected, in part, because of its ability to monitor and analyze all their applications in real time, with this NETSCOUT platform supporting more than 1,000 preconfigured voice, video, and data services. Crucial to the hospital and the NetOps team was nGeniusONE’s in-depth analysis and key performance indicators for Citrix Virtual Desktop Interface (VDI) for secure access to services like Epic EMR, their mobile communications service, Software as a service applications (SaaS) such as Microsoft Office 365, and Business and clinical applications hosted in public cloud including MS Azure. nGeniusONE enables the IT organization to build dashboards and workflows that include critical applications and dependencies, which makes it faster and more effective to determine where root cause of slowdowns may reside. Additionally, nGeniusONE helps the NetOps team reduce the time to troubleshoot and resolve (MTTR) complex issues, enabling quick restoration of quality to patientcare-impacting applications. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Maintenance

Quality Assurance

Use Cases

Process Control & Optimization

Remote Asset Management

Services

System Integration

Testing & Certification

Challenge

The hospital network had gone through significant changes over the last decade, from both organic patient growth and strategic mergers and acquisitions. There are thousands of physicians, nurses, and staff administering care to hundreds of thousands of inpatient, outpatient, and emergency room patients every year. With more than a dozen hospitals and a hundred medical facilities, this hospital network is one of the largest in its region and essential to the healthcare of its community. The dependency on their networked applications, including electronic medical records (EMR) and imaging services, can’t be overstated. Their IT team is dedicated to delivering network, application, security, and performance tools that support these healthcare professionals. With one goal in mind – speedy, safe, secure, and efficient delivery of patient care services, the Information Technology (IT) team at this healthcare plays a pivotal role in delivering digital transformations to meet the evolving needs of the hospital organization. Their planned data center transformation was their latest effort to take their technology and applications to a new level in support of patient care services.

About Customer

This hospital network had gone through significant changes over the last decade, from both organic patient growth and strategic mergers and acquisitions. There are thousands of physicians, nurses, and staff administering care to hundreds of thousands of inpatient, outpatient, and emergency room patients every year. With more than a dozen hospitals and a hundred medical facilities, this hospital network is one of the largest in its region and essential to the healthcare of its community. The dependency on their networked applications, including electronic medical records (EMR) and imaging services, can’t be overstated. Their IT team is dedicated to delivering network, application, security, and performance tools that support these healthcare professionals.

Solution

Following the evaluation of NETSCOUT solutions, the hospital’s IT organization selected the nGeniusONE Service Assurance solution, nGenius Packet Flow Switches, and NETSCOUT Visibility as a Service (VaaS) offerings to address the several challenges they were facing. The nGeniusONE Service Assurance solution was selected, in part, because of its ability to monitor and analyze all their applications in real time, with this NETSCOUT platform supporting more than 1,000 preconfigured voice, video, and data services. Crucial to the hospital and the NetOps team was nGeniusONE’s in-depth analysis and key performance indicators for Citrix Virtual Desktop Interface (VDI) for secure access to services like Epic EMR, their mobile communications service, Software as a service applications (SaaS) such as Microsoft Office 365, and Business and clinical applications hosted in public cloud including MS Azure. nGeniusONE enables the IT organization to build dashboards and workflows that include critical applications and dependencies, which makes it faster and more effective to determine where root cause of slowdowns may reside. Additionally, nGeniusONE helps the NetOps team reduce the time to troubleshoot and resolve (MTTR) complex issues, enabling quick restoration of quality to patientcare-impacting applications.

Impact #1	Protected quality performance of patient-facing applications and staff communications services
Impact #2	Achieve a quick time to value from their new NETSCOUT implementation, helping ensure staff productivity and lower MTTR
Impact #3	The NetOps team in this healthcare organization is leveraging NETSCOUT to help ensure quality, performance, and security of all their patient-impacting services

Impact #1

Protected quality performance of patient-facing applications and staff communications services

Impact #2

Achieve a quick time to value from their new NETSCOUT implementation, helping ensure staff productivity and lower MTTR

Impact #3

The NetOps team in this healthcare organization is leveraging NETSCOUT to help ensure quality, performance, and security of all their patient-impacting services

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Overview

Hospital Assures Quality Performance Of Patient-Impacting Applications With Visibility from NETSCOUT nGeniusONE Service Assurance and VaaS Managed Services

Operational Impact