NETSCOUT Case Studies Hospital Assures Performance and Availability Across ISP Circuits With NETSCOUT Visibility from nGeniusONE and nGenius Packet Flow Switches

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	Hospital Assures Performance and Availability Across ISP Circuits With NETSCOUT Visibility from nGeniusONE and nGenius Packet Flow Switches NETSCOUT

Hospital Assures Performance and Availability Across ISP Circuits With NETSCOUT Visibility from nGeniusONE and nGenius Packet Flow Switches

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Cybersecurity & Privacy - Network Security Networks & Connectivity - Software-Defined Networking
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Maintenance Quality Assurance
Use Cases	Cybersecurity Remote Asset Management Remote Patient Monitoring
Services	System Integration Testing & Certification
Challenge	The healthcare institution was facing several challenges. Their performance management tool had been end-of-lifed by the vendor, and the IT staff needed a new solution that would meet their current and future requirements. Recent and ongoing data center transformations, including a new data center – Cisco® Application Centric Infrastructure (ACI) software-defined networking (SDN), several new Internet of Things (IoT) projects, and ongoing security initiatives all required sophisticated visibility. The on-campus and remote performance of their Internet Service Provider (ISP) circuits, all of their healthcare and patient-focused applications, including their Cerner Electronic Medical Records (EMR) application and voice over IP (VoIP) services, and their technology initiatives were of utmost importance when considering their next- generation services assurance solution. Read More
About Customer	For more than 75 years, this US healthcare has been dedicated to treating the youngest, most seriously ill and injured children in their geographic area, from its neonatal intensive care unit to its pediatric organ transplant center. Renowned for pediatric specialties in cardiology, cancer, and orthopedics, among others, the 6,000 employees and 850 medical professionals of this teaching hospital treat nearly 100,000 patients a year. Their scope of operations is substantial, with a 600-bed hospital facility and an ambulatory care center, along with 40 off-site clinics in their service area. There is no doubt that this staff depends on the digital services supporting campus-wide connectivity to ensure treatment, diagnostic tests, scheduling, and prescription services all operate as efficiently as possible to optimize the patient-care experience. Read More
Solution	Following a rigorous evaluation, the healthcare’s IT staff selected the nGeniusONE Service Assurance solution for visibility of their critical medical application services throughout their Cisco ACI data center, campus-wide, and out to the individual devices used by doctors, nurses, and staff. The healthcare’s IT staff have put nGeniusONE solutions to work in the following areas: Deployed certified nGenius 5010 Packet Flow Switches in their primary and backup data centers to provide access to the network packets to feed InfiniStreamNG appliances for service assurance as well as security tools for vulnerability analysis, in particular to ensure security of their IoT devices. Implemented certified InfiniStreamNG software appliances for visibility into EMR, other healthcare applications, as well as VoIP services in their primary data center and a co-lo data center. Installed certified ISNG software appliances to monitor their ISP connections to the internet to ensure availability and performance for medical staff checking on patient records remotely. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Cybersecurity & Privacy - Network Security

Networks & Connectivity - Software-Defined Networking

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Maintenance

Quality Assurance

Use Cases

Cybersecurity

Remote Asset Management

Remote Patient Monitoring

Services

System Integration

Testing & Certification

Challenge

The healthcare institution was facing several challenges. Their performance management tool had been end-of-lifed by the vendor, and the IT staff needed a new solution that would meet their current and future requirements. Recent and ongoing data center transformations, including a new data center – Cisco® Application Centric Infrastructure (ACI) software-defined networking (SDN), several new Internet of Things (IoT) projects, and ongoing security initiatives all required sophisticated visibility. The on-campus and remote performance of their Internet Service Provider (ISP) circuits, all of their healthcare and patient-focused applications, including their Cerner Electronic Medical Records (EMR) application and voice over IP (VoIP) services, and their technology initiatives were of utmost importance when considering their next- generation services assurance solution.

About Customer

For more than 75 years, this US healthcare has been dedicated to treating the youngest, most seriously ill and injured children in their geographic area, from its neonatal intensive care unit to its pediatric organ transplant center. Renowned for pediatric specialties in cardiology, cancer, and orthopedics, among others, the 6,000 employees and 850 medical professionals of this teaching hospital treat nearly 100,000 patients a year. Their scope of operations is substantial, with a 600-bed hospital facility and an ambulatory care center, along with 40 off-site clinics in their service area. There is no doubt that this staff depends on the digital services supporting campus-wide connectivity to ensure treatment, diagnostic tests, scheduling, and prescription services all operate as efficiently as possible to optimize the patient-care experience.

Solution

Following a rigorous evaluation, the healthcare’s IT staff selected the nGeniusONE Service Assurance solution for visibility of their critical medical application services throughout their Cisco ACI data center, campus-wide, and out to the individual devices used by doctors, nurses, and staff. The healthcare’s IT staff have put nGeniusONE solutions to work in the following areas: Deployed certified nGenius 5010 Packet Flow Switches in their primary and backup data centers to provide access to the network packets to feed InfiniStreamNG appliances for service assurance as well as security tools for vulnerability analysis, in particular to ensure security of their IoT devices. Implemented certified InfiniStreamNG software appliances for visibility into EMR, other healthcare applications, as well as VoIP services in their primary data center and a co-lo data center. Installed certified ISNG software appliances to monitor their ISP connections to the internet to ensure availability and performance for medical staff checking on patient records remotely.

Impact #1	The safe, secure use of their IoT devices for patient diagnostics, care, and treatment is a major benefit for the initial implementation of the nGenius Packet Flow Switches that are passing the network traffic to existing security tools.
Impact #2	This level of security is essential to meet Health Insurance Portability and Accountability Act (HIPAA) security regulations, but also to maintain availability of smartphones, tablets, carts on wheels, and other IoT devices.
Impact #3	This also has the advantage of avoiding damage to their reputation and the potential for expensive fines.

Impact #1

The safe, secure use of their IoT devices for patient diagnostics, care, and treatment is a major benefit for the initial implementation of the nGenius Packet Flow Switches that are passing the network traffic to existing security tools.

Impact #2

This level of security is essential to meet Health Insurance Portability and Accountability Act (HIPAA) security regulations, but also to maintain availability of smartphones, tablets, carts on wheels, and other IoT devices.

Impact #3

This also has the advantage of avoiding damage to their reputation and the potential for expensive fines.

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Overview

Hospital Assures Performance and Availability Across ISP Circuits With NETSCOUT Visibility from nGeniusONE and nGenius Packet Flow Switches

Operational Impact