Stream Case Studies Hopin Enhances Virtual Event Experience with Stream Chat Integration

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	Hopin Enhances Virtual Event Experience with Stream Chat Integration Stream

Hopin Enhances Virtual Event Experience with Stream Chat Integration

Stream

Technology Category	Application Infrastructure & Middleware - Event-Driven Application Infrastructure as a Service (IaaS) - Virtual Private Cloud
Applicable Industries	Equipment & Machinery Telecommunications
Applicable Functions	Sales & Marketing
Use Cases	Time Sensitive Networking
Services	System Integration
Challenge	Hopin, a leading shared experiences platform, was faced with the challenge of enhancing its Virtual Venue’s chat solution to ensure reliable scalability and speed. The company was experiencing a surge in demand for larger events, and it was crucial to provide a reliable and bug-free messaging system for attendees. The in-house chat solution needed to perform optimally as the company grew rapidly. Hopin’s engineering team decided that integrating a third-party in-app chat solution was the best way to meet these demands. The company was looking for a tech partner, not just a provider, to help guide the integration process and provide ongoing support. Read More
About Customer	Founded in 2019, Hopin aims to make the world feel closer by enabling brands and communities to create engaging, live experiences. Through its platform, attendees can learn, interact, and connect with people from anywhere in the world. Hopin allows anyone to create live virtual, hybrid, and in-person events that are highly interactive and immersive. During the pandemic lockdowns, Hopin became an essential solution for connection. In the long term, Hopin has helped to forever change how people communicate and connect with event organizers across marketing, sales, internal communications, and more as they plan to continue creating virtual and hybrid experiences as an integral part of their strategy. Read More
Solution	After evaluating several third-party chat providers, Hopin chose Stream for its reliable infrastructure and ability to support millions of concurrent connections without latency. Hopin integrated Stream’s React Chat SDK into its platform using a custom UI, a process that took about six months. The company worked closely with Stream to troubleshoot integration issues, add new functionality, and resolve problems immediately. Stream’s co-founder and CTO, Tommaso Barbugli, was even available for calls and support important elements of the partnership. Hopin also leveraged Stream’s robust messaging features that drive virtual event attendee engagement, such as emojis, likes, Giphys, and direct messages. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Event-Driven Application

Infrastructure as a Service (IaaS) - Virtual Private Cloud

Applicable Industries

Equipment & Machinery

Telecommunications

Applicable Functions

Sales & Marketing

Use Cases

Time Sensitive Networking

Services

System Integration

Challenge

Hopin, a leading shared experiences platform, was faced with the challenge of enhancing its Virtual Venue’s chat solution to ensure reliable scalability and speed. The company was experiencing a surge in demand for larger events, and it was crucial to provide a reliable and bug-free messaging system for attendees. The in-house chat solution needed to perform optimally as the company grew rapidly. Hopin’s engineering team decided that integrating a third-party in-app chat solution was the best way to meet these demands. The company was looking for a tech partner, not just a provider, to help guide the integration process and provide ongoing support.

About Customer

Founded in 2019, Hopin aims to make the world feel closer by enabling brands and communities to create engaging, live experiences. Through its platform, attendees can learn, interact, and connect with people from anywhere in the world. Hopin allows anyone to create live virtual, hybrid, and in-person events that are highly interactive and immersive. During the pandemic lockdowns, Hopin became an essential solution for connection. In the long term, Hopin has helped to forever change how people communicate and connect with event organizers across marketing, sales, internal communications, and more as they plan to continue creating virtual and hybrid experiences as an integral part of their strategy.

Solution

After evaluating several third-party chat providers, Hopin chose Stream for its reliable infrastructure and ability to support millions of concurrent connections without latency. Hopin integrated Stream’s React Chat SDK into its platform using a custom UI, a process that took about six months. The company worked closely with Stream to troubleshoot integration issues, add new functionality, and resolve problems immediately. Stream’s co-founder and CTO, Tommaso Barbugli, was even available for calls and support important elements of the partnership. Hopin also leveraged Stream’s robust messaging features that drive virtual event attendee engagement, such as emojis, likes, Giphys, and direct messages.

Impact #1	The integration of Stream Chat into Hopin’s platform has resulted in a higher-performing chat with improved user engagement and satisfaction metrics. The non-text features such as emojis, reactions, at-mentions, and especially Giphys have increased user engagement in a virtual event environment. The speed and performance of Stream Chat contribute to an exceptional user experience, allowing attendees to focus on networking and event content. With Stream’s support, Hopin continues to innovate to achieve its goal of helping attendees “Feel Closer” during virtual and hybrid events. As hybrid events become the norm, Hopin is well-positioned to meet the demands of both in-person and online attendees.

Impact #1

The integration of Stream Chat into Hopin’s platform has resulted in a higher-performing chat with improved user engagement and satisfaction metrics. The non-text features such as emojis, reactions, at-mentions, and especially Giphys have increased user engagement in a virtual event environment. The speed and performance of Stream Chat contribute to an exceptional user experience, allowing attendees to focus on networking and event content. With Stream’s support, Hopin continues to innovate to achieve its goal of helping attendees “Feel Closer” during virtual and hybrid events. As hybrid events become the norm, Hopin is well-positioned to meet the demands of both in-person and online attendees.

Benefit #1	Integration of Stream Chat into Hopin’s platform took roughly six months
Benefit #2	Stream's API supports millions of concurrent connections without latency
Benefit #3	Hopin is beginning to see more returning users, indicating increased customer retention

Benefit #1

Integration of Stream Chat into Hopin’s platform took roughly six months

Benefit #2

Stream's API supports millions of concurrent connections without latency

Benefit #3

Hopin is beginning to see more returning users, indicating increased customer retention

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Overview

Hopin Enhances Virtual Event Experience with Stream Chat Integration

Operational Impact

Quantitative Benefit