iovox
Case Studies
Honda's Successful Conversion and Customer Satisfaction Enhancement with iovox
Overview
Honda's Successful Conversion and Customer Satisfaction Enhancement with iovoxiovox |
Platform as a Service (PaaS) - Application Development Platforms Sensors - Autonomous Driving Sensors | |
Automotive Transportation | |
Product Research & Development Sales & Marketing | |
Autonomous Transport Systems Time Sensitive Networking | |
Testing & Certification | |
Operational Impact
The implementation of the iovox platform has brought significant operational benefits to Honda. The platform has not only improved the speed of response to new opportunities but also increased the closure of new business. The automatic recording of recall notifications in Honda's lead management systems has reduced the workload of the sales force, allowing them to focus more on sales activities. The iovox platform has also enhanced the quality of lead processing methods, creating a more efficient link between the customer's digital research and real-world contact. This has resulted in increased customer satisfaction and improved the overall customer journey. | |
Quantitative Benefit
Reduced lead recall time by more than 40% | |
Increased lead conversion rate to sales by nearly 60% | |