Sisense Case Studies Homecare and Medical Staffing Company Sees 10X Performance Improvement

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	Homecare and Medical Staffing Company Sees 10X Performance Improvement Sisense

Homecare and Medical Staffing Company Sees 10X Performance Improvement

Sisense

Technology Category	Analytics & Modeling - Predictive Analytics Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Visualization
Applicable Industries	Healthcare & Hospitals Professional Service
Applicable Functions	Business Operation Quality Assurance
Services	Software Design & Engineering Services System Integration
Challenge	BrightStar Care faced challenges in visualizing large volumes of data spread across multiple systems, including their home-grown application ABS, accounting software, help desk software, survey systems, and Microsoft Dynamics. They needed a solution to quickly answer business questions without rebuilding the entire pipeline for each new analysis. Additionally, they wanted to distribute their dashboard solution globally, allowing franchisees to access and visualize their own data easily. The complexity of the data and relationships between sources made it tedious to analyze, and they required a BI tool that offered self-service capabilities, agility for ad-hoc queries, visually attractive presentations, and a low cost of ownership. Read More
About Customer	BrightStar Care is a leading homecare and medical staffing company with over 14 years in business and 10 years of selling franchises. They have 340 locations throughout the United States and have been named by Forbes Magazine as one of the top ten best franchises in America for three consecutive years. BrightStar specializes in providing quality service at reasonable rates, and their success is heavily reliant on collecting and understanding data to optimize their performance. They aim to measure their IT processes, monitor franchise performance in scheduling and budgeting, and provide franchisees with the ability to monitor their own systems and reporting through embedded analytics. Read More
Solution	BrightStar Care implemented Sisense at every level of the company to gain insights and optimize their IT processes. Sisense was chosen for its simplicity, ability to be tested on their own data, and alignment with their criteria for a BI tool. The free POC and scalability of Sisense made it an ideal choice. Initially, BrightStar analyzed the usage of their internal reports to understand franchisee behavior and optimize report processing times. They discovered that Fridays were the highest traffic days for report usage, allowing them to plan for outages and load balance batch reports effectively. By evaluating report processing times and usage frequency, they identified problem areas and optimized report execution, resulting in a 10x performance improvement. This internal usage led to valuable insights and development ideas for both BrightStar and their franchisees. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Visualization

Applicable Industries

Healthcare & Hospitals

Professional Service

Applicable Functions

Business Operation

Quality Assurance

Services

Software Design & Engineering Services

System Integration

Challenge

BrightStar Care faced challenges in visualizing large volumes of data spread across multiple systems, including their home-grown application ABS, accounting software, help desk software, survey systems, and Microsoft Dynamics. They needed a solution to quickly answer business questions without rebuilding the entire pipeline for each new analysis. Additionally, they wanted to distribute their dashboard solution globally, allowing franchisees to access and visualize their own data easily. The complexity of the data and relationships between sources made it tedious to analyze, and they required a BI tool that offered self-service capabilities, agility for ad-hoc queries, visually attractive presentations, and a low cost of ownership.

About Customer

BrightStar Care is a leading homecare and medical staffing company with over 14 years in business and 10 years of selling franchises. They have 340 locations throughout the United States and have been named by Forbes Magazine as one of the top ten best franchises in America for three consecutive years. BrightStar specializes in providing quality service at reasonable rates, and their success is heavily reliant on collecting and understanding data to optimize their performance. They aim to measure their IT processes, monitor franchise performance in scheduling and budgeting, and provide franchisees with the ability to monitor their own systems and reporting through embedded analytics.

Solution

BrightStar Care implemented Sisense at every level of the company to gain insights and optimize their IT processes. Sisense was chosen for its simplicity, ability to be tested on their own data, and alignment with their criteria for a BI tool. The free POC and scalability of Sisense made it an ideal choice. Initially, BrightStar analyzed the usage of their internal reports to understand franchisee behavior and optimize report processing times. They discovered that Fridays were the highest traffic days for report usage, allowing them to plan for outages and load balance batch reports effectively. By evaluating report processing times and usage frequency, they identified problem areas and optimized report execution, resulting in a 10x performance improvement. This internal usage led to valuable insights and development ideas for both BrightStar and their franchisees.

Impact #1	BrightStar Care gained the ability to quickly answer business questions without rebuilding the entire data pipeline.
Impact #2	Franchisees were able to access and visualize their own data easily, improving their operational efficiency.
Impact #3	The IT department could plan for high traffic days and load balance batch reports effectively, reducing potential outages.

Impact #1

BrightStar Care gained the ability to quickly answer business questions without rebuilding the entire data pipeline.

Impact #2

Franchisees were able to access and visualize their own data easily, improving their operational efficiency.

Impact #3

The IT department could plan for high traffic days and load balance batch reports effectively, reducing potential outages.

Benefit #1	Report execution times improved by a factor of 10.
Benefit #2	BrightStar has 340 locations throughout the United States.

Benefit #1

Report execution times improved by a factor of 10.

Benefit #2

BrightStar has 340 locations throughout the United States.

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Overview

Homecare and Medical Staffing Company Sees 10X Performance Improvement

Operational Impact

Quantitative Benefit