Case Studies Home services provider raises cybersecurity bar for global businesses

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	Home services provider raises cybersecurity bar for global businesses

Home services provider raises cybersecurity bar for global businesses

Technology Category	Cybersecurity & Privacy - Endpoint Security Cybersecurity & Privacy - Network Security Cybersecurity & Privacy - Security Compliance
Applicable Functions	Business Operation
Use Cases	Cybersecurity Remote Asset Management Remote Control
Services	Cybersecurity Services System Integration
Challenge	The company, a U.K.-based global home repair and improvement services provider with 8.4 million residential customers, was seeking to standardize cybersecurity capabilities and centralize visibility across the infrastructure for its federated businesses in Europe, North America, and Asia. To address these objectives, the company standardized its cybersecurity environment on Bitdefender Managed Detection & Response (MDR) Enterprise. Read More
About Customer	The company is an international home repairs and improvements business that makes home repairs and improvements easy by matching customers and trades to generate repeat and recurring income. Partnering with utilities, appliance manufacturers, insurers, and other firms, the company provides home-related repair, warranty, maintenance, and emergency services to residential customers. The company has £1.4 billion in revenue worldwide. Read More
Solution	Bitdefender MDR Enterprise provides the company with access to an elite team of cybersecurity experts, a dedicated security account manager, 24x7 monitoring and response, threat hunting, actionable security analytics, and in-depth reporting, among other capabilities. MDR Enterprise is backed by advanced Bitdefender security technologies, including GravityZone eXtended Detection & Response (XDR). The company depends on Bitdefender MDR to protect 10,000 endpoints, such as IBM AIX, Linux, macOS, and Microsoft Windows workstations and servers, and virtual servers and virtual desktops running Citrix XenApp, Citrix XenDesktop, Citrix XenServer, Nutanix, Microsoft Hyper-V, VMware ESXi, VMware Horizon View, VMware NSX, and VMware vSphere. Bitdefender also protects endpoints in the company’s cloud environments, which include AWS, Google Cloud, Microsoft Azure, as well as its application and development environments, such as Docker, Google Workspace, Kubernetes, Microsoft Active Directory, Microsoft Exchange, Microsoft Office 365, and Microsoft SQL Server. In addition, the company uses GravityZone Security for Containers to protect container workloads against modern Linux and container attacks across hybrid and multi-cloud environments. The company also has implemented GravityZone Full-Disk Encryption for automated management of encryption keys in some businesses. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Endpoint Security

Cybersecurity & Privacy - Network Security

Cybersecurity & Privacy - Security Compliance

Applicable Functions

Business Operation

Use Cases

Cybersecurity

Remote Asset Management

Remote Control

Services

Cybersecurity Services

System Integration

Challenge

The company, a U.K.-based global home repair and improvement services provider with 8.4 million residential customers, was seeking to standardize cybersecurity capabilities and centralize visibility across the infrastructure for its federated businesses in Europe, North America, and Asia. To address these objectives, the company standardized its cybersecurity environment on Bitdefender Managed Detection & Response (MDR) Enterprise.

About Customer

The company is an international home repairs and improvements business that makes home repairs and improvements easy by matching customers and trades to generate repeat and recurring income. Partnering with utilities, appliance manufacturers, insurers, and other firms, the company provides home-related repair, warranty, maintenance, and emergency services to residential customers. The company has £1.4 billion in revenue worldwide.

Solution

Bitdefender MDR Enterprise provides the company with access to an elite team of cybersecurity experts, a dedicated security account manager, 24x7 monitoring and response, threat hunting, actionable security analytics, and in-depth reporting, among other capabilities. MDR Enterprise is backed by advanced Bitdefender security technologies, including GravityZone eXtended Detection & Response (XDR). The company depends on Bitdefender MDR to protect 10,000 endpoints, such as IBM AIX, Linux, macOS, and Microsoft Windows workstations and servers, and virtual servers and virtual desktops running Citrix XenApp, Citrix XenDesktop, Citrix XenServer, Nutanix, Microsoft Hyper-V, VMware ESXi, VMware Horizon View, VMware NSX, and VMware vSphere. Bitdefender also protects endpoints in the company’s cloud environments, which include AWS, Google Cloud, Microsoft Azure, as well as its application and development environments, such as Docker, Google Workspace, Kubernetes, Microsoft Active Directory, Microsoft Exchange, Microsoft Office 365, and Microsoft SQL Server. In addition, the company uses GravityZone Security for Containers to protect container workloads against modern Linux and container attacks across hybrid and multi-cloud environments. The company also has implemented GravityZone Full-Disk Encryption for automated management of encryption keys in some businesses.

Impact #1	With Bitdefender MDR, the company gained a fast, cost-effective on-ramp to greater cybersecurity protection, according to the group CISO: “We decided the fastest route to sustained value with a small team was to partner with a provider rather than go it alone.”
Impact #2	Since selecting the Bitdefender MDR solution over a year ago, the company has been protected from any cyber-related disruptions.
Impact #3	The group CISO explains, “Bitdefender MDR has improved our risk management now that we have clear visibility and consistency of protection and maturity and 24x7 coverage across each of our businesses. Our biggest comfort is having professionally trained eyes and technologies looking at events happening across our global operations consistently no matter where the solutions are located. If something happens, there will be an immediate response instead of waiting until someone is back in the office that morning or after the weekend—a capability that previously wasn’t available to our smaller businesses.”

Impact #1

With Bitdefender MDR, the company gained a fast, cost-effective on-ramp to greater cybersecurity protection, according to the group CISO: “We decided the fastest route to sustained value with a small team was to partner with a provider rather than go it alone.”

Impact #2

Since selecting the Bitdefender MDR solution over a year ago, the company has been protected from any cyber-related disruptions.

Impact #3

The group CISO explains, “Bitdefender MDR has improved our risk management now that we have clear visibility and consistency of protection and maturity and 24x7 coverage across each of our businesses. Our biggest comfort is having professionally trained eyes and technologies looking at events happening across our global operations consistently no matter where the solutions are located. If something happens, there will be an immediate response instead of waiting until someone is back in the office that morning or after the weekend—a capability that previously wasn’t available to our smaller businesses.”

Benefit #1	Gained 20-30 minutes in response time to endpoint issues.

Benefit #1

Gained 20-30 minutes in response time to endpoint issues.

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Overview

Home services provider raises cybersecurity bar for global businesses

Operational Impact

Quantitative Benefit