Prodea Case Studies Home Awareness with Chamberlain MyQ Garage

	Home Awareness with Chamberlain MyQ Garage Prodea

Home Awareness with Chamberlain MyQ Garage

Prodea

Technology Category	Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries	Construction & Infrastructure
Services	Software Design & Engineering Services
Challenge	Chamberlain is the world’s largest garage door opener manufacturer. The company sells its products under several brand names and channels and is popular both for DIY and professional installations. After intensive market research among homeowners, Chamberlain confirmed a common usability issue that impacted a significant majority of its customers: the “U-Turn Problem”. A few minutes after leaving their home, most garage door opener owners experience a nagging worry about whether they closed their garage door. Many homeowners will actually turn their car around and drive back home just to double-check. Wanting to improve the consumer’s user experience with their products, Chamberlain’s connected garage door opener project was born. Chamberlain now markets their Internet-connected garage door openers as a “peace of mind” purchase and reports that their customers open the app an average of four times per week. Read More
About Customer	The Chamberlain Group LLC, the corporate parent company of LiftMaster, Chamberlain, Merlin, and Grifco, is a global leader in access solutions and products. We design and engineer residential garage door openers, commercial door operators, and gate entry systems. Read More
Customer Name	Chamberlain Group LLC Read More
Solution	Chamberlain is using Prodea’s Arrayent IoT Services Platform for one of the market’s first and most valued, Web-connected garage door openers. With the ability to alert homeowners about open doors and malfunctions, the Chamberlain MyQ Garage uses a free app (available on Android and iOS) that enables customers to remotely control their garage door opener from anywhere in the world. Prodea’s platform provides the ability for Chamberlain to build complete connectivity into their entire line of garage door openers and to enable homeowners to use the Chamberlain app with other garage door manufacturers. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Device Management Platforms

Applicable Industries

Construction & Infrastructure

Services

Software Design & Engineering Services

Challenge

Chamberlain is the world’s largest garage door opener manufacturer. The company sells its products under several brand names and channels and is popular both for DIY and professional installations. After intensive market research among homeowners, Chamberlain confirmed a common usability issue that impacted a significant majority of its customers: the “U-Turn Problem”.

A few minutes after leaving their home, most garage door opener owners experience a nagging worry about whether they closed their garage door. Many homeowners will actually turn their car around and drive back home just to double-check. Wanting to improve the consumer’s user experience with their products, Chamberlain’s connected garage door opener project was born. Chamberlain now markets their Internet-connected garage door openers as a “peace of mind” purchase and reports that their customers open the app an average of four times per week.

About Customer

The Chamberlain Group LLC, the corporate parent company of LiftMaster, Chamberlain, Merlin, and Grifco, is a global leader in access solutions and products. We design and engineer residential garage door openers, commercial door operators, and gate entry systems.

Customer Name

Chamberlain Group LLC

Solution

Chamberlain is using Prodea’s Arrayent IoT Services Platform for one of the market’s first and most valued, Web-connected garage door openers. With the ability to alert homeowners about open doors and malfunctions, the Chamberlain MyQ Garage uses a free app (available on Android and iOS) that enables customers to remotely control their garage door opener from anywhere in the world.

Prodea’s platform provides the ability for Chamberlain to build complete connectivity into their entire line of garage door openers and to enable homeowners to use the Chamberlain app with other garage door manufacturers.

Impact #1	[Product Improvement - User Experience] Prodea’s platform provides the ability for Chamberlain to build complete connectivity into their entire line of garage door openers

Impact #1

[Product Improvement - User Experience]

Prodea’s platform provides the ability for Chamberlain to build complete connectivity into their entire line of garage door openers

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Overview

Home Awareness with Chamberlain MyQ Garage

Operational Impact