Case Studies Holland Management Saves $158,000 In One Year By Managing to Labor Budget

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	Holland Management Saves $158,000 In One Year By Managing to Labor Budget

Holland Management Saves $158,000 In One Year By Managing to Labor Budget

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals Professional Service
Applicable Functions	Facility Management Human Resources
Use Cases	Predictive Replenishment Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	The Country Club Retirement Campus at Ashtabula faced significant operational challenges, primarily due to overstaffing and inefficient scheduling processes. The manual, paper-based scheduling system led to peaks in staffing across various departments, resulting in high labor costs without necessarily improving care quality. Department heads were overwhelmed with paperwork related to staff scheduling, which consumed valuable time that could have been spent on core responsibilities. Additionally, the lack of visibility into staffing needs and the impact of schedule updates made it difficult for management to make informed decisions. This situation was further complicated by the need to manage unexpected absences, time-off requests, and fluctuating resident needs, which often led to overtime costs and employee dissatisfaction. Read More
About Customer	Holland Management operates four long-term care and senior living properties in Northeastern Ohio, including The Country Club Retirement Campus in Ashtabula. This campus provides a continuum of care services such as senior apartments, assisted living, rehabilitative therapy, skilled nursing, and home health care. With over 100 staff members, the campus cares for 135 residents, focusing on person-centered care to enhance their health and quality of life. The company identified areas for operational improvement to facilitate cost savings and efficiencies while maintaining high-quality care. Read More
Solution	Holland Management implemented OnShift staff scheduling software to automate and optimize their scheduling processes. Department heads were re-tasked with their core responsibilities, while Crews Directors took over scheduling duties. OnShift allowed the campus to align staffing with resident census and HPPD (hours per patient day), ensuring appropriate staffing levels across all departments. The software provided real-time visibility into staffing needs, enabling quick adjustments to schedules based on census changes. OnShift's automated scheduling features, such as open shift notifications and overtime controls, further streamlined the process. Integration with ADP eTime provided deeper insights into actual hours worked and assisted with overtime prevention and analysis. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Professional Service

Applicable Functions

Facility Management

Human Resources

Use Cases

Predictive Replenishment

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

The Country Club Retirement Campus at Ashtabula faced significant operational challenges, primarily due to overstaffing and inefficient scheduling processes. The manual, paper-based scheduling system led to peaks in staffing across various departments, resulting in high labor costs without necessarily improving care quality. Department heads were overwhelmed with paperwork related to staff scheduling, which consumed valuable time that could have been spent on core responsibilities. Additionally, the lack of visibility into staffing needs and the impact of schedule updates made it difficult for management to make informed decisions. This situation was further complicated by the need to manage unexpected absences, time-off requests, and fluctuating resident needs, which often led to overtime costs and employee dissatisfaction.

About Customer

Holland Management operates four long-term care and senior living properties in Northeastern Ohio, including The Country Club Retirement Campus in Ashtabula. This campus provides a continuum of care services such as senior apartments, assisted living, rehabilitative therapy, skilled nursing, and home health care. With over 100 staff members, the campus cares for 135 residents, focusing on person-centered care to enhance their health and quality of life. The company identified areas for operational improvement to facilitate cost savings and efficiencies while maintaining high-quality care.

Solution

Holland Management implemented OnShift staff scheduling software to automate and optimize their scheduling processes. Department heads were re-tasked with their core responsibilities, while Crews Directors took over scheduling duties. OnShift allowed the campus to align staffing with resident census and HPPD (hours per patient day), ensuring appropriate staffing levels across all departments. The software provided real-time visibility into staffing needs, enabling quick adjustments to schedules based on census changes. OnShift's automated scheduling features, such as open shift notifications and overtime controls, further streamlined the process. Integration with ADP eTime provided deeper insights into actual hours worked and assisted with overtime prevention and analysis.

Impact #1	The implementation of OnShift led to the elimination of overstaffing and a significant reduction in labor costs.
Impact #2	Scheduling efficiencies improved by over 70%, allowing schedules to be created in minutes instead of hours.
Impact #3	Management and Crews Directors gained real-time visibility into staffing needs, enabling more informed decision-making.

Impact #1

The implementation of OnShift led to the elimination of overstaffing and a significant reduction in labor costs.

Impact #2

Scheduling efficiencies improved by over 70%, allowing schedules to be created in minutes instead of hours.

Impact #3

Management and Crews Directors gained real-time visibility into staffing needs, enabling more informed decision-making.

Benefit #1	Reduced labor costs by $158,000 in the first year.
Benefit #2	Maintained low overtime rates of just 1%.

Benefit #1

Reduced labor costs by $158,000 in the first year.

Benefit #2

Maintained low overtime rates of just 1%.

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Overview

Holland Management Saves $158,000 In One Year By Managing to Labor Budget

Operational Impact

Quantitative Benefit