Software AG Case Studies HMRC Saves £126 Million & Improves the Customer Experience

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	HMRC Saves £126 Million & Improves the Customer Experience Software AG

HMRC Saves £126 Million & Improves the Customer Experience

Software AG

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization Regulatory Compliance Monitoring
Services	System Integration Software Design & Engineering Services
Challenge	HM Revenue and Customs (HMRC) started to develop its digital delivery channels during the past decade. HMRC became the first customer for the Government Gateway, a system that provides the pan-government building blocks for secure and efficient transactions. As the number of digital services and transactions at HMRC grew, it became apparent HMRC’s interface to the Government Gateway (known as DIS) needed to be more resilient and accompanied by more responsive support services. Read More
About Customer	HMRC, the U.K. tax collecting authority, was formed in 2005, following the merger of the Inland Revenue and HM Customs and Excise Departments. The authority exists to ensure money is available to fund the U.K.’s public services and helps families and individuals by providing targeted financial support. HMRC is committed to making citizens and businesses feel the tax system is simple for them to deal with and applied even-handedly. Being seen as a highly professional and efficient organization is central to this. Read More
Solution	Software AG, working with partners Fujitsu and Capgemini, replaced the HMRC legacy Microsoft® DIS environment with a far more scalable, resilient and responsive solution. Based on the webMethods suite of technologies, including process intelligence and the Tamino XML server, it has supported the rapid growth of digital service delivery at HMRC since 2005. HMRC’s IT services are provided by Aspire, an innovative transformation contract that is now a model for transformational outsourcing. Aspire stands for Acquiring Strategic Partners for the Inland Revenue contact. Software AG’s solution forms part of what the Aspire contract delivers for HMRC. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Regulatory Compliance Monitoring

Services

System Integration

Software Design & Engineering Services

Challenge

HM Revenue and Customs (HMRC) started to develop its digital delivery channels during the past decade. HMRC became the first customer for the Government Gateway, a system that provides the pan-government building blocks for secure and efficient transactions. As the number of digital services and transactions at HMRC grew, it became apparent HMRC’s interface to the Government Gateway (known as DIS) needed to be more resilient and accompanied by more responsive support services.

About Customer

HMRC, the U.K. tax collecting authority, was formed in 2005, following the merger of the Inland Revenue and HM Customs and Excise Departments. The authority exists to ensure money is available to fund the U.K.’s public services and helps families and individuals by providing targeted financial support. HMRC is committed to making citizens and businesses feel the tax system is simple for them to deal with and applied even-handedly. Being seen as a highly professional and efficient organization is central to this.

Solution

Software AG, working with partners Fujitsu and Capgemini, replaced the HMRC legacy Microsoft® DIS environment with a far more scalable, resilient and responsive solution. Based on the webMethods suite of technologies, including process intelligence and the Tamino XML server, it has supported the rapid growth of digital service delivery at HMRC since 2005. HMRC’s IT services are provided by Aspire, an innovative transformation contract that is now a model for transformational outsourcing. Aspire stands for Acquiring Strategic Partners for the Inland Revenue contact. Software AG’s solution forms part of what the Aspire contract delivers for HMRC.

Impact #1	Increased online self-assessment tax filing by 250 percent from 2007-2012
Impact #2	Received a record 9.45 million Self Assessment (SA) tax returns in 2012—more than 80 percent filed online
Impact #3	Accepted nearly 445,000 online filings in one day—in one hour, processed 37,460 returns (more than one every six seconds)

Impact #1

Increased online self-assessment tax filing by 250 percent from 2007-2012

Impact #2

Received a record 9.45 million Self Assessment (SA) tax returns in 2012—more than 80 percent filed online

Impact #3

Accepted nearly 445,000 online filings in one day—in one hour, processed 37,460 returns (more than one every six seconds)

Benefit #1	Increased online self-assessment tax filing by 250 percent from 2007-2012
Benefit #2	Received a record 9.45 million Self Assessment (SA) tax returns in 2012—more than 80 percent filed online
Benefit #3	Accepted nearly 445,000 online filings in one day—in one hour, processed 37,460 returns (more than one every six seconds)

Benefit #1

Increased online self-assessment tax filing by 250 percent from 2007-2012

Benefit #2

Received a record 9.45 million Self Assessment (SA) tax returns in 2012—more than 80 percent filed online

Benefit #3

Accepted nearly 445,000 online filings in one day—in one hour, processed 37,460 returns (more than one every six seconds)

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Overview

HMRC Saves £126 Million & Improves the Customer Experience

Operational Impact

Quantitative Benefit