Documoto Case Studies Hiperbaric Reduces Pressure on After-Sales Support with Documoto

	Hiperbaric Reduces Pressure on After-Sales Support with Documoto Documoto

Hiperbaric Reduces Pressure on After-Sales Support with Documoto

Documoto

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Food & Beverage
Applicable Functions	Maintenance Sales & Marketing
Use Cases	Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	As Hiperbaric expanded its product base, they realized that their customer satisfaction goals required a more robust content solution for technical support. They needed a system where spare part information, service bulletins, and other technical documentation could be easily accessed by internal staff and machine owners. Traditional parts manuals were created and formatted using desktop publishing tools in a repetitive, mostly manual process. However, constant changes in parts information created a roadblock for time and efficiency, as each instance had to be manually updated and then redistributed in a timely fashion. Hiperbaric wanted to provide quick and accurate after-sales service, as even a brief stoppage in operation can shut down a food manufacturer’s production line and cause unacceptable impacts on output. Read More
About Customer	Hiperbaric is a leading manufacturer of High Pressure Processing (HPP) equipment for the food production industry. Based in Spain, the company’s equipment is used in advanced food manufacturing plants worldwide. Since its inception in 1999, Hiperbaric has continued to push the cutting edge in the design, technological development, production, and commercialization of HPP equipment. High pressure processing is a cold pasteurization process that inactivates microorganisms responsible for spoilage, while maintaining the food items’ taste and texture. It is a widely proven, safe alternative to more destructive preservation techniques, and is used for meat products, fish and seafood, fruit, and vegetables, juices and beverages, dairy, and all types of ready-to-eat meals. This method of preservation reduces or eliminates the need for artificial and chemical preservative substances, which may offer both commercial and health benefits. Read More
Solution	Hiperbaric decided to implement Documoto, a cloud solution that offered always-on availability and great flexibility in data connectivity. It allowed vital information such as pricing and inventory to be transmitted directly from SAP into Documoto’s database. The implementation was managed by a Documoto channel partner and systems integrator, CIMWORKS of Spain. They converted graphical product information from their SOLIDWORKS CAD database into a graphic format compatible with Documoto. A Web services integration was configured to enable Documoto to retrieve real-time updates of part information, pricing, and stock availability from Hiperbaric’s SAP ERP system. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Food & Beverage

Applicable Functions

Maintenance

Sales & Marketing

Use Cases

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

As Hiperbaric expanded its product base, they realized that their customer satisfaction goals required a more robust content solution for technical support. They needed a system where spare part information, service bulletins, and other technical documentation could be easily accessed by internal staff and machine owners. Traditional parts manuals were created and formatted using desktop publishing tools in a repetitive, mostly manual process. However, constant changes in parts information created a roadblock for time and efficiency, as each instance had to be manually updated and then redistributed in a timely fashion. Hiperbaric wanted to provide quick and accurate after-sales service, as even a brief stoppage in operation can shut down a food manufacturer’s production line and cause unacceptable impacts on output.

About Customer

Hiperbaric is a leading manufacturer of High Pressure Processing (HPP) equipment for the food production industry. Based in Spain, the company’s equipment is used in advanced food manufacturing plants worldwide. Since its inception in 1999, Hiperbaric has continued to push the cutting edge in the design, technological development, production, and commercialization of HPP equipment. High pressure processing is a cold pasteurization process that inactivates microorganisms responsible for spoilage, while maintaining the food items’ taste and texture. It is a widely proven, safe alternative to more destructive preservation techniques, and is used for meat products, fish and seafood, fruit, and vegetables, juices and beverages, dairy, and all types of ready-to-eat meals. This method of preservation reduces or eliminates the need for artificial and chemical preservative substances, which may offer both commercial and health benefits.

Solution

Hiperbaric decided to implement Documoto, a cloud solution that offered always-on availability and great flexibility in data connectivity. It allowed vital information such as pricing and inventory to be transmitted directly from SAP into Documoto’s database. The implementation was managed by a Documoto channel partner and systems integrator, CIMWORKS of Spain. They converted graphical product information from their SOLIDWORKS CAD database into a graphic format compatible with Documoto. A Web services integration was configured to enable Documoto to retrieve real-time updates of part information, pricing, and stock availability from Hiperbaric’s SAP ERP system.

Impact #1	Ordering spare and replacement parts has become much easier with Documoto. When users can view highly detailed, interactive part and assembly illustrations, adding parts to a shopping cart is achieved with the simplicity of point-and-click.
Impact #2	Accurate product images greatly reduce instances of ordering errors, contributing to less machine downtime.
Impact #3	Orders placed through Documoto are automatically input into Hiperbaric’s ERP database, eliminating a labor-intensive step in the former ordering process. This expedites parts delivery and further reduces the amount of downtime for Hiperbaric’s manufacturing clients.

Impact #1

Ordering spare and replacement parts has become much easier with Documoto. When users can view highly detailed, interactive part and assembly illustrations, adding parts to a shopping cart is achieved with the simplicity of point-and-click.

Impact #2

Accurate product images greatly reduce instances of ordering errors, contributing to less machine downtime.

Impact #3

Orders placed through Documoto are automatically input into Hiperbaric’s ERP database, eliminating a labor-intensive step in the former ordering process. This expedites parts delivery and further reduces the amount of downtime for Hiperbaric’s manufacturing clients.

Benefit #1	Within six months of Documoto deployment, Hiperbaric noticed significant improvements in both productivity metrics and user experiences.
Benefit #2	Hiperbaric has reported 10-25% gains in efficiency for processes related to aftermarket sales and service.

Benefit #1

Within six months of Documoto deployment, Hiperbaric noticed significant improvements in both productivity metrics and user experiences.

Benefit #2

Hiperbaric has reported 10-25% gains in efficiency for processes related to aftermarket sales and service.

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Overview

Hiperbaric Reduces Pressure on After-Sales Support with Documoto

Operational Impact

Quantitative Benefit