Stream Case Studies Hio's Transition from Sendbird to Stream Chat for Enhanced Community Engagement

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	Hio's Transition from Sendbird to Stream Chat for Enhanced Community Engagement Stream

Hio's Transition from Sendbird to Stream Chat for Enhanced Community Engagement

Stream

Technology Category	Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Cement E-Commerce
Applicable Functions	Procurement Sales & Marketing
Use Cases	Building Automation & Control Real-Time Location System (RTLS)
Services	System Integration
Challenge	Hio, a software company specializing in enhancing site experiences, faced a significant challenge with its patented site engagement software, Hovr. The software required a real-time chat solution to drive community engagement. Initially, Hio integrated Sendbird Chat into Hovr. However, they soon realized that they needed a more robust messaging solution that included features such as threads, channels, URL thumbnails, AI moderation, and more. The lack of these features in Sendbird was a significant issue as they were crucial for Hovr's functionality. Furthermore, Sendbird's inability to deliver these features as per their roadmap was concerning for Hio, a rapidly evolving company that relied heavily on its component partners for success. Read More
About Customer	Hio is a software company that specializes in helping brands power more engaging site experiences. The company believes that building an authentic, engaged customer community can lead to many bottom-line benefits, such as reduced acquisition costs, increased user retention, more conversions, and long-term loyalty and trust. To achieve this, Hio developed a patented software called Hovr, which enables any website to easily add content delivery and community engagement functionality with just a few lines of code. The software is designed to empower website visitors to communicate in real-time, facilitating peer-to-peer conversations and providing radically personalized customer support. Read More
Solution	To address the challenge, Hio transitioned from Sendbird to Stream Chat. The transition involved integrating Stream’s React Native Chat SDK and customized UI kit into Hovr, which was completed in just a few days. This integration provided Hovr with a professional-grade, real-time chat solution that could reliably scale to support the platform’s anticipated tens of millions of users. Additionally, Hovr's developers paired Stream Chat with Algolia to add search functionality. This allowed users to filter searches based on topic, person, interest, industry, and more, enabling them to find the exact conversation or content they needed. The integration of Stream Chat into Hovr also facilitated real-time in-app messaging, which was central to driving new sales and fostering a sense of community. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Cement

E-Commerce

Applicable Functions

Procurement

Sales & Marketing

Use Cases

Building Automation & Control

Real-Time Location System (RTLS)

Services

System Integration

Challenge

Hio, a software company specializing in enhancing site experiences, faced a significant challenge with its patented site engagement software, Hovr. The software required a real-time chat solution to drive community engagement. Initially, Hio integrated Sendbird Chat into Hovr. However, they soon realized that they needed a more robust messaging solution that included features such as threads, channels, URL thumbnails, AI moderation, and more. The lack of these features in Sendbird was a significant issue as they were crucial for Hovr's functionality. Furthermore, Sendbird's inability to deliver these features as per their roadmap was concerning for Hio, a rapidly evolving company that relied heavily on its component partners for success.

About Customer

Hio is a software company that specializes in helping brands power more engaging site experiences. The company believes that building an authentic, engaged customer community can lead to many bottom-line benefits, such as reduced acquisition costs, increased user retention, more conversions, and long-term loyalty and trust. To achieve this, Hio developed a patented software called Hovr, which enables any website to easily add content delivery and community engagement functionality with just a few lines of code. The software is designed to empower website visitors to communicate in real-time, facilitating peer-to-peer conversations and providing radically personalized customer support.

Solution

To address the challenge, Hio transitioned from Sendbird to Stream Chat. The transition involved integrating Stream’s React Native Chat SDK and customized UI kit into Hovr, which was completed in just a few days. This integration provided Hovr with a professional-grade, real-time chat solution that could reliably scale to support the platform’s anticipated tens of millions of users. Additionally, Hovr's developers paired Stream Chat with Algolia to add search functionality. This allowed users to filter searches based on topic, person, interest, industry, and more, enabling them to find the exact conversation or content they needed. The integration of Stream Chat into Hovr also facilitated real-time in-app messaging, which was central to driving new sales and fostering a sense of community.

Impact #1	The transition from Sendbird to Stream Chat has significantly improved Hovr's functionality. The new chat solution offers a more feature-rich messaging experience, including threads, channels, URL thumbnails, AI moderation, and more. This has enhanced the user experience, driving community engagement and fostering a sense of community. Furthermore, the integration of Algolia has added search functionality, enabling users to find the exact conversation or content they need. This has further improved the user experience, making Hovr a more effective tool for building engaged communities. Additionally, the real-time in-app messaging facilitated by Stream Chat is central to driving new sales, providing a significant boost to Hio's business.

Impact #1

The transition from Sendbird to Stream Chat has significantly improved Hovr's functionality. The new chat solution offers a more feature-rich messaging experience, including threads, channels, URL thumbnails, AI moderation, and more. This has enhanced the user experience, driving community engagement and fostering a sense of community. Furthermore, the integration of Algolia has added search functionality, enabling users to find the exact conversation or content they need. This has further improved the user experience, making Hovr a more effective tool for building engaged communities. Additionally, the real-time in-app messaging facilitated by Stream Chat is central to driving new sales, providing a significant boost to Hio's business.

Benefit #1	Hovr's integration with Stream Chat was completed in just a few days, significantly reducing the time to market.
Benefit #2	The new chat solution can reliably scale to support Hovr's anticipated tens of millions of users.
Benefit #3	The integration of Algolia with Stream Chat enabled users to filter searches based on various parameters, enhancing user experience.

Benefit #1

Hovr's integration with Stream Chat was completed in just a few days, significantly reducing the time to market.

Benefit #2

The new chat solution can reliably scale to support Hovr's anticipated tens of millions of users.

Benefit #3

The integration of Algolia with Stream Chat enabled users to filter searches based on various parameters, enhancing user experience.

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Overview

Hio's Transition from Sendbird to Stream Chat for Enhanced Community Engagement

Operational Impact

Quantitative Benefit