Case Studies
Hilton explores employee feedback
Overview
Analytics & Modeling - Data Mining Analytics & Modeling - Natural Language Processing (NLP) Analytics & Modeling - Predictive Analytics | |
Business Operation Human Resources | |
Data Science Services Software Design & Engineering Services | |
Operational Impact
Hilton was able to reduce the time required to review and categorize comments significantly. | |
The accuracy and reliability of theme classifications improved, eliminating the need for keyword updates and maintenance. | |
The flexible and user-friendly platform expanded the accessibility and use of comment data across the organization. | |
Quantitative Benefit
Hilton processes Team Member comments in minutes using Luminoso Daylight™. | |