Case Studies Hi-Spec Sees Clear Benefits of Voice

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	Hi-Spec Sees Clear Benefits of Voice

Hi-Spec Sees Clear Benefits of Voice

Technology Category	Functional Applications - Remote Monitoring & Control Systems Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Consumer Goods Retail
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Predictive Maintenance Warehouse Automation
Services	System Integration Training
Challenge	Hi-Spec Lenses, a UK-based distributor of eyewear products, faced operational inefficiencies due to outdated manual systems in their warehouse. The company needed to modernize their processes to improve accuracy and efficiency. Their old paper-based picking system had an accuracy rate of 99.5%, necessitating a team of auditors to ensure no mis-picked packages were dispatched. Hi-Spec needed to decide between an RF scanning system and voice technology to enhance their picking process. Read More
About Customer	Hi-Spec Lenses is a distributor of eyewear products based in the United Kingdom. The company ships glasses, prescription lenses, and eyeglass cases to over 1,000 retail locations across Europe from a central warehouse. The company emphasizes the importance of accuracy due to the unique nature of each prescription. Orders received by the warehouse must be picked and dispatched the same day, typically within a 6-hour window. The company embarked on a modernization program to improve their warehouse operations and overall efficiency. Read More
Solution	Hi-Spec Lenses chose to implement a voice technology solution from Voxware after evaluating their options. The decision was influenced by time and motion studies that showed voice technology offered greater flexibility and supported the ergonomics of the picking process. Voxware's voice solution allowed for hands-free operation, making it easier for pickers to move around the warehouse. Voxware also provided demos and support to help Hi-Spec understand how the system would work for them. The relationship built with Voxware's team played a crucial role in the decision-making process. Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Consumer Goods

Retail

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Predictive Maintenance

Warehouse Automation

Services

System Integration

Training

Challenge

Hi-Spec Lenses, a UK-based distributor of eyewear products, faced operational inefficiencies due to outdated manual systems in their warehouse. The company needed to modernize their processes to improve accuracy and efficiency. Their old paper-based picking system had an accuracy rate of 99.5%, necessitating a team of auditors to ensure no mis-picked packages were dispatched. Hi-Spec needed to decide between an RF scanning system and voice technology to enhance their picking process.

About Customer

Hi-Spec Lenses is a distributor of eyewear products based in the United Kingdom. The company ships glasses, prescription lenses, and eyeglass cases to over 1,000 retail locations across Europe from a central warehouse. The company emphasizes the importance of accuracy due to the unique nature of each prescription. Orders received by the warehouse must be picked and dispatched the same day, typically within a 6-hour window. The company embarked on a modernization program to improve their warehouse operations and overall efficiency.

Solution

Hi-Spec Lenses chose to implement a voice technology solution from Voxware after evaluating their options. The decision was influenced by time and motion studies that showed voice technology offered greater flexibility and supported the ergonomics of the picking process. Voxware's voice solution allowed for hands-free operation, making it easier for pickers to move around the warehouse. Voxware also provided demos and support to help Hi-Spec understand how the system would work for them. The relationship built with Voxware's team played a crucial role in the decision-making process.

Impact #1	The training process for new hires was significantly shortened, with new employees being fully trained and ready to start picking within the first hour of their first day.
Impact #2	Picking accuracy improved from 99.5% to 99.9%, allowing Hi-Spec to eliminate the need for a team of auditors to perform final checks.
Impact #3	The modernization of the warehouse led to a 15-20% increase in operational efficiency.

Impact #1

The training process for new hires was significantly shortened, with new employees being fully trained and ready to start picking within the first hour of their first day.

Impact #2

Picking accuracy improved from 99.5% to 99.9%, allowing Hi-Spec to eliminate the need for a team of auditors to perform final checks.

Impact #3

The modernization of the warehouse led to a 15-20% increase in operational efficiency.

Benefit #1	Reduced training time from over 1 day to less than 1 hour.
Benefit #2	Increased picking accuracy from 99.5% to 99.9%.
Benefit #3	Increased operational efficiency by 15-20%.

Benefit #1

Reduced training time from over 1 day to less than 1 hour.

Benefit #2

Increased picking accuracy from 99.5% to 99.9%.

Benefit #3

Increased operational efficiency by 15-20%.

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Overview

Hi-Spec Sees Clear Benefits of Voice

Operational Impact

Quantitative Benefit