NETSCOUT Case Studies Healthy Hybrid Cloud Helps Municipality Deliver High Quality Medical Services

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	Healthy Hybrid Cloud Helps Municipality Deliver High Quality Medical Services NETSCOUT

Healthy Hybrid Cloud Helps Municipality Deliver High Quality Medical Services

NETSCOUT

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Infrastructure as a Service (IaaS) - Cloud Middleware & Microservices Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries	Cities & Municipalities Healthcare & Hospitals
Applicable Functions	Logistics & Transportation Maintenance
Use Cases	Predictive Maintenance Process Control & Optimization Real-Time Location System (RTLS)
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The California government agency, being the second largest integrated municipal health care system in the United States, faced several challenges. The agency needed to leverage the Internet of Things (IoT), Unified Communications and Collaboration (UC&C), virtualization, cloud and continuous software delivery. Moreover, endemic digital services vital to health care providers include electronic medical records (EMR), electronic health records (EHR) and enterprise resource planning (ERP) systems as well. And that’s not all. Oracle® databases, Microsoft Exchange® email services, bring-your-own-device (BYOD) initiatives and policies are essential for health care provider teams and the industry at large. Thus, the requirement to have comprehensive end-to-end visibility of the entire IT infrastructure is mandated by the seamless flow of crucial, mission- and patient-critical data. In fact, EMR requests alone are literally made millions of times a day. As complexity grows with digital systems and automation, so does the opportunity for things going wrong anywhere along the service-delivery path and this can severely diminish patient care. That means the IT organization must get ahead of service performance problems before they become health care problems. Some of the specific challenges this Southern California agency grappled with are: Understanding capacity utilization, Automatic, end-to-end awareness of all service dependencies and interrelationships within the IT chain, Maintaining an evolving IT infrastructure, Automating the process of software delivery and infrastructure changes, Isolating and resolving service-delivery infrastructure problems, Clinical application availability 24/7/365, Contextual analysis for applications and digital services. Read More
About Customer	The customer is a California government agency that is the second largest integrated municipal health care system in the United States. The agency operates over 19 health centers and clinics, four hospitals, and has an annual operating budget of $4 billion. The agency employs over 19,000 people that provide world-class health care to over 670,000 patients annually. The agency's IT infrastructure is a critical component of its operations, supporting the delivery of health care services to its patients. The agency's IT services and applications are essential for the caregivers to provide patient care. The agency's IT professionals need to make real-time decisions in a highly agile and evolving environment, similar to the health care staff. Read More
Solution	The agency chose the NETSCOUT nGeniusONE Service Assurance platform including the InfiniStream appliance and nGenius PFS for its unparalleled ability to monitor, organize and visualize traffic data necessary to manage and measure IT infrastructure and services. Powered by its powerful Adaptive Service Intelligence™ (ASI) engine, the NETSCOUT nGeniusONE platform addresses service assurance challenges with smarter data and superior analytics. By inspecting traffic data continuously and analyzing large volumes of data at high velocity for complex, distributed IT services, NETSCOUT helps the Southern California health care agency solve performance issues before they impact health care services. Moreover, the agency leveraged a combination of PFS Mode on each InfiniStream and VLAN tagging on the nGenius PFS switches to isolate traffic data and create additional physical interfaces needed for comprehensive visibility and reporting. The solution entailed several important adjustments including the appending of VLAN tags at the nGenius PFS switch to abstract the physical topology and to thus eliminate congestion. At the InfiniStream, the PFS Mode allowed the association of the appended VLAN tags with a unique physical interface. Lastly, the agency also has the ability to run Link Usage reports on the newly created VLAN physical PFS interfaces. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Infrastructure as a Service (IaaS) - Cloud Middleware & Microservices

Infrastructure as a Service (IaaS) - Hybrid Cloud

Applicable Industries

Cities & Municipalities

Healthcare & Hospitals

Applicable Functions

Logistics & Transportation

Maintenance

Use Cases

Predictive Maintenance

Process Control & Optimization

Real-Time Location System (RTLS)

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The California government agency, being the second largest integrated municipal health care system in the United States, faced several challenges. The agency needed to leverage the Internet of Things (IoT), Unified Communications and Collaboration (UC&C), virtualization, cloud and continuous software delivery. Moreover, endemic digital services vital to health care providers include electronic medical records (EMR), electronic health records (EHR) and enterprise resource planning (ERP) systems as well. And that’s not all. Oracle® databases, Microsoft Exchange® email services, bring-your-own-device (BYOD) initiatives and policies are essential for health care provider teams and the industry at large. Thus, the requirement to have comprehensive end-to-end visibility of the entire IT infrastructure is mandated by the seamless flow of crucial, mission- and patient-critical data. In fact, EMR requests alone are literally made millions of times a day. As complexity grows with digital systems and automation, so does the opportunity for things going wrong anywhere along the service-delivery path and this can severely diminish patient care. That means the IT organization must get ahead of service performance problems before they become health care problems. Some of the specific challenges this Southern California agency grappled with are: Understanding capacity utilization, Automatic, end-to-end awareness of all service dependencies and interrelationships within the IT chain, Maintaining an evolving IT infrastructure, Automating the process of software delivery and infrastructure changes, Isolating and resolving service-delivery infrastructure problems, Clinical application availability 24/7/365, Contextual analysis for applications and digital services.

About Customer

The customer is a California government agency that is the second largest integrated municipal health care system in the United States. The agency operates over 19 health centers and clinics, four hospitals, and has an annual operating budget of $4 billion. The agency employs over 19,000 people that provide world-class health care to over 670,000 patients annually. The agency's IT infrastructure is a critical component of its operations, supporting the delivery of health care services to its patients. The agency's IT services and applications are essential for the caregivers to provide patient care. The agency's IT professionals need to make real-time decisions in a highly agile and evolving environment, similar to the health care staff.

Solution

The agency chose the NETSCOUT nGeniusONE Service Assurance platform including the InfiniStream appliance and nGenius PFS for its unparalleled ability to monitor, organize and visualize traffic data necessary to manage and measure IT infrastructure and services. Powered by its powerful Adaptive Service Intelligence™ (ASI) engine, the NETSCOUT nGeniusONE platform addresses service assurance challenges with smarter data and superior analytics. By inspecting traffic data continuously and analyzing large volumes of data at high velocity for complex, distributed IT services, NETSCOUT helps the Southern California health care agency solve performance issues before they impact health care services. Moreover, the agency leveraged a combination of PFS Mode on each InfiniStream and VLAN tagging on the nGenius PFS switches to isolate traffic data and create additional physical interfaces needed for comprehensive visibility and reporting. The solution entailed several important adjustments including the appending of VLAN tags at the nGenius PFS switch to abstract the physical topology and to thus eliminate congestion. At the InfiniStream, the PFS Mode allowed the association of the appended VLAN tags with a unique physical interface. Lastly, the agency also has the ability to run Link Usage reports on the newly created VLAN physical PFS interfaces.

Impact #1	The agency has reaped significant benefits with the NETSCOUT solution. According to the IT director, the most effective approach for assuring digital initiatives and services within the organization has been the continuous monitoring and real-time analytics of mission-critical data flowing over its service-delivery infrastructure.
Impact #2	The results and benefits have been so dramatic, the IT Director considers the NETSCOUT nGeniusONE Service Assurance platform as “Best in Class” for virtualization, performance monitoring in the IoT infrastructure, and also for continuous application deployment performance monitoring.
Impact #3	The agency is committed to providing the best health care services possible and with an optimally functioning and supportive IT infrastructure, it is doing just that.

Impact #1

The agency has reaped significant benefits with the NETSCOUT solution. According to the IT director, the most effective approach for assuring digital initiatives and services within the organization has been the continuous monitoring and real-time analytics of mission-critical data flowing over its service-delivery infrastructure.

Impact #2

The results and benefits have been so dramatic, the IT Director considers the NETSCOUT nGeniusONE Service Assurance platform as “Best in Class” for virtualization, performance monitoring in the IoT infrastructure, and also for continuous application deployment performance monitoring.

Impact #3

The agency is committed to providing the best health care services possible and with an optimally functioning and supportive IT infrastructure, it is doing just that.

Benefit #1	Improved service performance 80-100 percent
Benefit #2	Lowered business risk 80-100 percent
Benefit #3	Delivered investment payback in three to six months through improved patient experience and increased collaboration

Benefit #1

Improved service performance 80-100 percent

Benefit #2

Lowered business risk 80-100 percent

Benefit #3

Delivered investment payback in three to six months through improved patient experience and increased collaboration

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Overview

Healthy Hybrid Cloud Helps Municipality Deliver High Quality Medical Services

Operational Impact

Quantitative Benefit